Linking Value Creation to Performance Metrics


This PPT slide, part of the 47-slide Value-based Pricing Strategy PowerPoint presentation, presents a framework linking value creation to performance metrics, focusing on quantifiable benefits. It categorizes the areas of value creation into five key segments: reducing operating costs, increasing revenues, reducing working capital, improving customer satisfaction, and the ability to offer new services to customers. Each of these areas is designed to highlight how specific actions can lead to measurable outcomes, which is essential for organizations aiming to enhance their operational efficiency and customer engagement.

On the right side, the slide details key performance metrics that can be derived from these areas. Metrics such as agent handling time, the number of calls completed successfully, average call length, and average time for automated calls are listed. These metrics provide tangible measures of performance that can be tracked over time. For instance, the number of inbound calls leading to sales opportunities and the conversion rate of outbound calls into sales are critical for assessing the effectiveness of sales strategies.

This structured approach allows organizations to not only identify the value they create, but also to monitor and improve their performance through specific metrics. The clear linkage between value creation and performance metrics serves as a guide for decision-makers to focus their efforts on areas that yield the highest impact. By understanding these relationships, executives can make informed decisions that drive both operational improvements and customer satisfaction.



This slide is part of the Value-based Pricing Strategy PowerPoint presentation.

Designed by a firm of ex-consultants from McKinsey, E&Y, and Bearing Point, this presentation breaks down a consulting framework on Value-based Pricing. Value-based Pricing is a superior approach to Cost-based and Competitive Pricing.

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