This PPT slide, part of the 48-slide Strategic Operations Transformation PowerPoint presentation, titled "Operational Excellence: The effects" outlines a structured approach to achieving operational excellence through clear expectations, balanced scorecard (BSC) components, and actionable steps. It emphasizes the importance of proficient staff and structured innovation, highlighting that effective processes lead to outstanding performance and satisfied customers.
The left column presents key expectations, which serve as foundational principles for operational excellence. These expectations underscore the necessity for skilled personnel and innovative practices, along with the need for processes that are both efficient and effective. The BSC section in the middle connects these expectations to measurable criteria, focusing on learning and development, processes, and customer satisfaction.
In the learning and development segment, the slide suggests that organizations should invest in projects, workshops, and qualifications. This investment aims to cultivate skills and enhance capabilities, ensuring that staff are well-equipped to meet operational demands.
The processes section emphasizes metrics such as utilization, error percentages, and adherence to deadlines. The actions recommended here include identifying and eradicating waste, maximizing earnings impact, and validating expectations. These actions are crucial for streamlining operations and ensuring that the organization can meet its performance goals.
Lastly, the customer segment reinforces the idea that satisfied customers are a direct result of the aforementioned efforts. By aligning expectations with measurable outcomes and actionable steps, organizations can create a robust framework for achieving operational excellence. This slide serves as a valuable guide for executives looking to implement effective strategies for improvement.
This slide is part of the Strategic Operations Transformation PowerPoint presentation.
This toolkit is created by trained McKinsey, BCG, and Porsche Consulting consultants and is the same used by MBB, Big 4, and Fortune 100 companies when performing Operations Management Initiatives.
EXPLORE MORE SLIDES FROM THIS PRESENTATION
EXPLORE MORE PRESENTATIONS ON
Operational Excellence Balanced Scorecard Customer Satisfaction Innovation Workshops
Flevy is the world's largest knowledge base of best practices.
Leverage the Experience of Experts.
Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.
Download Immediately and Use.
Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.
Save Time, Effort, and Money.
Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.
