Three Strategic Approaches to Performance Improvement PPT

This PPT slide, part of the 35-slide Performance Improvement PowerPoint presentation, outlines 3 primary approaches to enhancing performance, emphasizing that performance is a combination of activities and results. The first approach focuses on reducing the cost of activities. This can involve various strategies, such as minimizing downtime in service delivery or optimizing resource allocation, including materials and labor. The text suggests that costs can also be eliminated by ceasing certain activities altogether, which may lead to more efficient operations.

The second approach is about making results more valuable. This involves enhancing the output to increase its perceived value for the customer. Examples include technological advancements, like Apple's evolution of the iPhone, which added features that significantly improved user experience. Another example is the evolution of washing machines, which now offer preset cycles tailored to different loads, thereby increasing usability and customer satisfaction.

The third approach combines both cost reduction and value enhancement. The slide provides the example of banks introducing ATM machines. This innovation not only reduced the labor costs associated with traditional banking, but also added convenience for customers, allowing them to perform transactions at any time. This dual focus on efficiency and value creation is crucial for organizations aiming to improve their overall performance.

In summary, the slide effectively communicates that organizations can enhance performance through strategic cost management, value addition, or a combination of both. Each approach offers distinct pathways to achieving operational excellence and customer satisfaction, making it a valuable consideration for executives looking to drive improvements in their organizations.

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Performance Management Operational Excellence Cost Management Customer Satisfaction Cost Reduction Value Creation User Experience Innovation

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