Structured Feedback: Enhancing Communication Effectiveness PPT

This PPT slide, part of the 21-slide McKinsey Feedback Model PowerPoint presentation, presents a structured approach to delivering feedback, emphasizing a systematic flow that enhances clarity and effectiveness. It features 2 examples that illustrate the framework of "The Action," "The Feeling," and "The Feedback."

In Example 1, the action described is being late to a meeting. The accompanying feeling expresses a sentiment of undervaluation regarding the speaker's time. The feedback suggests a proactive measure for future meetings, recommending early arrival and communication in case of delays. This structure allows for a clear connection between the observed behavior, the emotional impact it had, and a constructive suggestion for improvement.

Example 2 follows a similar format, addressing the action of frequent check-ins on progress. The feeling conveyed here is one of mistrust, which can hinder focus and productivity. The feedback proposes establishing specific milestones and check-in points, aiming to foster trust and maintain project momentum.

The slide concludes with a statement highlighting the benefits of this structured feedback format. It asserts that the feedback is specific, fact-based, and less personal, making it more actionable and irrefutable. This method not only clarifies expectations, but also helps in building a more constructive dialogue between team members.

For organizations seeking to improve communication and feedback mechanisms, this structured approach can be a valuable tool. It encourages a culture of openness and continuous improvement, essential for high-performing teams.

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Feedback Continuous Improvement