Impact of Technological Change on Organizational Dynamics PPT

This PPT slide, part of the 25-slide Leavitt's Diamond PowerPoint presentation, outlines the critical role that managing change in technology plays within an organization, emphasizing its direct impact on the capability to execute tasks more efficiently. It is structured around 3 key components: People, Tasks, and Structure, each detailing how changes in technology influence these areas.

The "Change in the People component" highlights the necessity of hiring staff with specific qualifications. This suggests that as technology evolves, organizations must ensure their workforce is equipped with the right skills to leverage new tools effectively. The accompanying impact statement indicates that providing appropriate technology is essential for these new hires to perform their roles successfully.

Next, the "Change in the Tasks component" discusses how existing employees, particularly in customer service, may take on additional responsibilities, such as order processing. This reflects a shift in job functions due to technological advancements. The impact noted here stresses the importance of investing in robust systems, like a well-functioning CRM, to support these new task requirements.

Finally, the "Change in the Structure component" addresses potential organizational restructuring. It notes that departments may merge or become obsolete, which can be a direct result of technological integration. The impact emphasizes that automation and streamlined processes are crucial for maintaining productivity amidst these changes.

Overall, the slide serves as a reminder that any technological shift within an organization necessitates a comprehensive approach to managing people, tasks, and structure to ensure sustained efficiency and productivity.

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Change Management Customer Service Restructuring Restructuring Hiring