Functional Overview of Service Delivery Model PPT

This PPT slide, part of the 31-slide Lean-led Business Transformation PowerPoint presentation, presents a comprehensive overview of a Service Delivery Model, emphasizing the functional aspects of lean-led transformation benefits. It is structured into 2 primary sections: Corporate and Business Units, each detailing various operational components.

Under the Corporate section, "Corporate Relationship Management" focuses on strategic client interactions. This includes managing high-level connections related to client planning and profitability. It highlights the importance of maintaining strong relationships to drive overall success. The "Corporate Specific Operations" element outlines operational activities tailored to client needs, such as account management and project oversight. This suggests a customized approach to service delivery, ensuring that client interactions are both effective and efficient.

In the Business Units section, "Corporate Service" is identified as the key point of contact for clients, responsible for day-to-day operations. This indicates a centralized approach to service management, ensuring consistency and accountability. The "COE and Shared Services Interactions" component emphasizes collaboration with Centers of Excellence (COEs) to ensure that services are delivered appropriately and performance metrics are gathered effectively.

The slide also touches on "Product and/or Geographic Shared Services," which perform standardized functions across various locations. This suggests a move towards greater efficiency through standardization while allowing for geographic nuances. The final section on "Global Centers of Excellence (COEs)" discusses the benefits of centralizing processes to enhance scalability and efficiency.

Overall, the slide illustrates a structured approach to service delivery, highlighting the importance of strategic relationships, operational efficiency, and standardized processes across the organization. These insights can guide potential customers in understanding how adopting such a model can enhance their operational effectiveness.

This slide is part of the Lean-led Business Transformation PowerPoint presentation.

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