This PPT slide, part of the 47-slide Key Account Management 101 - Best Practices PowerPoint presentation, outlines the key responsibilities of a change agent within account teams, divided into lead and support roles. The lead role emphasizes the importance of consistent and timely implementation of program releases. This involves active participation in problem-solving within account teams, addressing potential challenges as they arise. The change agent is also expected to serve as a role model, engaging directly with team members through activities like ride-alongs and meetings. This hands-on approach is designed to demonstrate the key elements of the program effectively.

On the support side, the slide details the implementation of foundational elements for each initiative. This includes defining the team structure for account teams, clarifying roles and responsibilities, and developing team charters. Training for account team leaders is highlighted as a critical component, ensuring they are equipped to lead their teams effectively. The slide also stresses the need to identify and share best practices across account teams, fostering a culture of continuous improvement.

Feedback from account teams is essential for updating processes and elements associated with each initiative. This iterative approach allows for adjustments based on real-world experiences and challenges faced by the teams. Centralized training and program office support are mentioned as resources to compile best practices and refine initiatives. Overall, the slide presents a structured framework for driving change within account teams, emphasizing both leadership and collaborative support. This dual focus is crucial for ensuring successful implementation and alignment with broader organizational goals.

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Sales Consulting Frameworks Account Management Continuous Improvement Best Practices Key Account Management Leadership Feedback