This PPT slide, part of the 41-slide IT Operating Model Framework PowerPoint presentation, presents a RACI matrix focused on managing business relationships within an organization. It outlines specific tasks associated with business relationship management and assigns roles to various stakeholders. The structure is clear, with tasks listed in the leftmost column and corresponding roles across the top. Each task is categorized under different levels, indicating the hierarchy and complexity of responsibilities.

The first task, "Manage business engagement," includes sub-tasks such as identifying business functions, establishing business relationships, and creating a business profile. Each of these tasks is assigned a responsibility level, indicated by letters: 'C' for Consulted, 'I' for Informed, and 'A' for Accountable. This clarity helps in understanding who is responsible for what, which is crucial for effective collaboration and accountability.

The second task, "Manage business demand," emphasizes understanding business strategy and aligning IT services with business needs. This section also utilizes the RACI framework to delineate responsibilities among various roles, ensuring that everyone knows their part in the process.

The matrix serves as a practical tool for organizations aiming to streamline their business relationship management. It highlights the importance of clear communication and defined roles, which can lead to improved efficiency and better alignment with business objectives. For potential customers, this document can be a valuable resource in establishing a structured approach to managing relationships and demands within their organization.

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