Identifying Redesign Opportunities through BPR PPT
This PPT slide, part of the 22-slide Dimensions of Business Process Reengineering (BPR) PowerPoint presentation, titled "Breadth – Opportunities for Redesign" outlines various opportunities for process improvement within organizations, specifically through the lens of Business Process Reengineering (BPR). It presents a structured approach to identifying inefficiencies and suggests redesign strategies to enhance operational effectiveness.
The slide is divided into 3 primary categories: eliminating problems caused upstream of activity, removing delays or errors during handoffs, and combining steps that span multiple functions. Each category is supported by real-world examples that illustrate the issues faced by organizations and the corresponding redesign solutions implemented.
For instance, the first example highlights a US computer company where errors in order entry were traced back to sales representatives misconfiguring systems. This led to increased costs and high error rates. The redesign involved a cross-functional approach that addressed both the configuration issues and the skills of the sales force, resulting in improved delivery and significant cost savings.
The second example discusses a UK insurance company where the processing of a new policy took an excessive amount of time due to ten handoffs between departments. The solution was a case-manager approach, which streamlined the process to ensure that only one handoff occurred, reducing processing time to less than 7 days.
Lastly, the slide addresses a US electronics equipment manufacturer that had multiple job titles across different functions involved in provisioning hardware. The redesign eliminated unnecessary roles, consolidating responsibilities to enhance efficiency.
Overall, the breadth of BPR offers organizations a pathway to uncover innovative performance enhancements. This slide serves as a compelling reminder of the potential gains from a thorough examination of existing processes.
This slide is part of the Dimensions of Business Process Reengineering (BPR) PowerPoint presentation.
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