This PPT slide, part of the 81-slide Digital Transformation: Integrated Business Ecosystems PowerPoint presentation, presents an overview of various Business Model Platforms that facilitate customer interactions across different market routes. It categorizes these platforms based on their level of development and highlights the percentage of organizations that have implemented at least one platform. The primary focus is on four distinct types of platforms: Omnichannel commerce, Products-as-a-service, Customer experience, and Complex solutions for customers.
The Omnichannel commerce platform leads with 42% implementation, indicating a strong preference for multichannel sales and marketing strategies. This suggests that businesses are increasingly recognizing the need for cohesive customer engagement across various channels. Following this, the Customer experience platform shows a 33% implementation rate, emphasizing the importance of offering tailored products and services to enhance customer satisfaction.
Products-as-a-service, with a 23% implementation, points to a growing trend where businesses offer products through a pay-per-use model. This shift reflects a move towards more flexible consumption models, aligning with changing customer expectations. The Complex solutions for customers category, at 24%, indicates that organizations are integrating products from multiple partners, which may enhance their service offerings, but also complicates the customer experience.
The right side of the slide compares the digital maturity of organizations, categorizing them as Digital Novice, Digital Beginner, and Digital Champion. Notably, 46% of Digital Beginners have implemented at least one platform, while only 6% of Digital Leaders have done so. This disparity suggests that while many organizations are beginning their digital journey, only a small fraction has fully embraced advanced digital strategies.
Overall, the slide underscores the critical role of diverse business model platforms in shaping customer interactions and highlights the varying levels of digital maturity among organizations.
This slide is part of the Digital Transformation: Integrated Business Ecosystems PowerPoint presentation.
This presentation is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants. It breaks down 4 critical business ecosystems foundational to a successful Digital Transformation Program.
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