Ensuring Operational Continuity in Product and Service Support PPT

This PPT slide, part of the 31-slide Business Process Maturity Model (BPMM) Series: Standardized PowerPoint presentation, outlines the critical process area of Product and Service Support (PSS), emphasizing the need to maintain the infrastructure and resources essential for operational continuity. The purpose statement clearly indicates that the focus is on sustaining the operations and availability of deployed offerings.

The goals section highlights 2 primary objectives: maintaining offering components and managing offering disruptions. The first goal stresses the importance of ensuring that all necessary components for the offerings are consistently available. This involves practices such as providing an adequate supply of consumables and updating built-in data and rules. These actions are vital for the seamless operation of the offerings.

The second goal addresses the management of disruptions, which is crucial for minimizing operational risks. Key practices include creating and maintaining business continuity plans and establishing disaster recovery infrastructure. This proactive approach ensures that the organization can effectively respond to unforeseen challenges, thereby safeguarding the integrity of its offerings.

The practices listed under each goal provide actionable steps that organizations can implement. Regular maintenance of offering infrastructure and monitoring system operations are essential for maintaining optimal performance. Additionally, backing up data and restoring it to a known state are critical for disaster recovery efforts.

Overall, this slide serves as a comprehensive guide for organizations looking to enhance their operational resilience. By focusing on both the maintenance of components and the management of disruptions, companies can ensure that their offerings remain reliable and effective in the face of challenges.

This slide is part of the Business Process Maturity Model (BPMM) Series: Standardized PowerPoint presentation.

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