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Problem Management Process is for managing the life cycles of problems. The objective of Problem Management is root cause analysis and prevents future incidents and problems. It deals with recurring incidents, major incidents and minimizes adverse impact of Incidents on business. It's designed as per ITIL and ISO20K.
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Source: Problem Management Process (ITIL, ISO 20000) Word document
Problem Management Process (ITIL, ISO 20000)
It applies to All Industries.
File Size: 1.6 MB
Number of Pages: 23
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Initial upload date (first version): May 12, 2018
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