Listed document(s): 1
BACKGROUND
I was a VP in a major bank prior to starting ARC Strategy in 2001 (operates as Abbott Research + Consulting).
We have led significant front end change management and customer strategy projects, as well as extensive work in branding, customer insight and innovation.
My work has been with both consumers and B2B, and tends to involve more complex services and customer experience environments, such as financial services and technology. We have also done quite a bit of work with employees and employment branding.
In addition to an MBA from Ivey Business School, I have advanced designations including: Myers-Briggs, Certified Marketing Research Professional, Facilitating Creative Problem Solving, and more.
I've published two books:
- The Innovative Organization, 2006 (Schulich Executive Education)
- QualOnline The Essential Guide: What every researcher needs to know about conducting and moderating interviews via the web. [read more]
We have led significant front end change management and customer strategy projects, as well as extensive work in branding, customer insight and innovation.
My work has been with both consumers and B2B, and tends to involve more complex services and customer experience environments, such as financial services and technology. We have also done quite a bit of work with employees and employment branding.
In addition to an MBA from Ivey Business School, I have advanced designations including: Myers-Briggs, Certified Marketing Research Professional, Facilitating Creative Problem Solving, and more.
I've published two books:
- The Innovative Organization, 2006 (Schulich Executive Education)
- QualOnline The Essential Guide: What every researcher needs to know about conducting and moderating interviews via the web. [read more]
FEATURED: FOUNDATION OF ORGANIZATION DESIGN AND STRUCTURE
Unlock all preview images: Most managers have no useful training or knowledge in organization design, making many decisions difficult. But there is a solid body of knowledge in this area, called Requisite [read more]
$20.00
SELECT CUSTOMERS
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes across the world—in over 130 countries.
Below is just a very small sample of our customer base.
Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
