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Background
Chuck Mitchell, Director and Owner of HPO21 Institute
>7 years of service in US Navy Submarine Service (systems technology)
>17 years of Navy Defense Program Management (Interstate Electronics Corp. and Hughes Aircraft) Managed performance of hundreds of engineers, manufacturing and support personnel engaged in design and production of complex aerospace systems for US DOD & DOE
>Master of Science in Systems Management (University of Southern California)
>30 years of Management Consulting, including training and development of project management analysis tools, computer based training products, continuous improvement toolkits, and consulting processes, tools and great practices for management consultants and internal consultants
>Created HPO21 Baldrige-based set of 60 standards (practices and tools) in a format that facilitates training and implementation programs; successfully trained and engaged with hundreds of organizations listed at
>Created MC21 gold standards from the 60 HPO21 practices and tools, aimed at helping business, nonprofit, government and HR Managers boost their results to high performance. MC21 is also ideal for management and internal consultants who serve or support the above organizations.
>Chuck personally led several significant organizations to winning or being a close runner up in Major Quality Award programs, including a large trucking company with over 1000 drivers and 1500 trucks and a large naval shipyard with 6,500 workforce including 35 departments and nine unions. (Specific references are listed on the right lower side of his customer list (see HPO21 institute customer list)
>These days Chuck also spends several hours each week mentoring Disadvantaged Business Enterprises who are trying to start and grow their small businesses.
>Chuck resides in central Florida with his beautiful wife Barbara, who is co-owner and financial manager of the HPO21 institute (AfCI LLC).
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These terms apply only to the documents of this author. These supplement Flevy's general terms. If there are any conflicts, then the terms on this page will take precedence.
Terms of Usage
LICENSE AGREEMENT
The buyer agrees that the HPO21 Program, the ACI-Xray Assessment tool and training course, including content, implementation instructions, links, spreadsheet tools, other documents and surveys are fully protected by AfCI LLC Copyrights and Trademarks recognized in the USA and in the majority of the International marketplace.
The buyer agrees to NOT give or share their login information used to access (view or use) the AfCI LLC published HPO21 standards, instructions, links, and spreadsheets with anyone else, any company, or any other organization, without prior written permission from AfCI LLC.
The buyer agrees that the buyer can NOT give, loan, share, duplicate, reverse-engineer or create any derivative works based on the HPO21 tools, spreadsheets, surveys, documents, or content available in the HPO21 Web pages located at - without prior written permission from AfCI LLC and Chuck Mitchell, Director and Owner of HPO21 Institute and AfCI LLC (Email address:
End of HPO21 License Agreement
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