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Chuck Mitchell, Director and Owner of HPO21 Institute

>7 years of service in US Navy Submarine Service (systems technology)

>17 years of Navy Defense Program Management (Interstate Electronics Corp. and Hughes Aircraft) Managed performance of hundreds of engineers, manufacturing and support personnel engaged in design and production of complex aerospace systems for US DOD & DOE

>Master of Science in Systems Management (University of Southern California)

>30 years of Management Consulting, including training and development of project management analysis tools, computer based training products, continuous improvement toolkits, and consulting processes, tools and great practices for management consultants and internal consultants

>Created HPO21 Baldrige-based set of 60 standards (practices and tools) in a format that facilitates training and implementation programs; successfully trained and engaged with hundreds of organizations listed at

>Created MC21 gold standards from the 60 HPO21 practices and tools, aimed at helping business, nonprofit, government and HR Managers boost their results to high performance. MC21 is also ideal for management and internal consultants who serve or support the above organizations.

>Chuck personally led several significant organizations to winning or being a close runner up in Major Quality Award programs, including a large trucking company with over 1000 drivers and 1500 trucks and a large naval shipyard with 6,500 workforce including 35 departments and nine unions. (Specific references are listed on the right lower side of his customer list (see HPO21 institute customer list)

>These days Chuck also spends several hours each week mentoring Disadvantaged Business Enterprises who are trying to start and grow their small businesses.

>Chuck resides in central Florida with his beautiful wife Barbara, who is co-owner and financial manager of the HPO21 institute (AfCI LLC).