Tune in to our FREE webinar on Customer Experience Strategy, led by Shane Goldberg.
You can watch this webinar immediately after registration (using the blue form below).
ABOUT THIS WEBINAR
Customer Experience has fast become one of the most important differentiators for organizations across many industries and markets. Companies that don't deliver great experiences to their customers will struggle to survive in a world where customers are more and more savvy, and competitors are continually introducing new innovations and services. Having a clear Customer Experience Strategy and a robust approach to managing the experiences delivered to customers is key to help companies survive and thrive moving forward.
So what does a clear Customer Experience Strategy and management approach look like? That's what Shane Goldberg will discussing with us during this webinar.
Shane has over 20 years of experience and is an expert in the development of Customer Experience Strategies, translating these strategies into practice through Human-Centered Design (HCD) and Customer Insight (CI) practice, and in building customer-centric cultures. Learn more about his background here.