Want FREE Templates on Digital Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

Tune in to our FREE webinar on Customer Experience Strategy, led by Shane Goldberg.
You can watch this webinar immediately after registration (using the blue form below).



Customer Experience has fast become one of the most important differentiators for organizations across many industries and markets. Companies that don't deliver great experiences to their customers will struggle to survive in a world where customers are more and more savvy, and competitors are continually introducing new innovations and services. Having a clear Customer Experience Strategy and a robust approach to managing the experiences delivered to customers is key to help companies survive and thrive moving forward.

So what does a clear Customer Experience Strategy and management approach look like? That's what Shane Goldberg will be discussing with us during this webinar.

Shane has over 20 years of experience and is an expert in the development of Customer Experience Strategies, translating these strategies into practice through Human-Centered Design (HCD) and Customer Insight (CI) practice, and in building customer-centric cultures. Learn more about his background here.

We are providing this webinar as an introduction to the Flevy Executive Learning (FEL) program, The Customer Experience Rocket.

To register for our webinar, submit your info in the blue form (to the right). Please feel free to send this page with others who may be interested or by using the social sharing buttons below.


Will you be joining us?

All fields required.

Full Name
Your Email


  • Use the Customer Experience Rocket to help your customers reach the stars!
  • Significantly boost your organization's bottom line by providing experiences that customers value.
  • Identify ways to build a customer-centric organization that really delivers, every time.

Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.