Upskilling Telecom Workforce for Advanced Technologies and Growth Strategies

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Based on our proprietary MARC [?] technology, Marcus will search our vast database of management topics and best practice documents to identify the most relevant to your specific, unique business situation. This tool is still in beta. If you have any suggestions or questions, please let us know at support@flevy.com.

Role: student

Industry: telecommunications

Situation:

A telecommunications company wanted to upskill its workforce to prepare for expanding services they would be offering. New methods were needed to overcome previously low employee enthusiasm for learning opportunities. We are witnessing a significant shift in our workforce needs as the telecommunications industry moves towards more advanced technologies like 5G and edge computing. Internally, we need to reskill and upskill our workforce to keep pace with these technological advancements. Externally, the talent market is highly competitive, and there's a scarcity of skilled professionals in the latest telecom technologies. We need to develop a workforce strategy that ensures we have the talent to drive our future growth.

Question to Marcus:

“

• Do employees prefer brief sessions that they could do periodically throughout the week? What other options are available? • By using design thinking to understand how employees best engage with learning, HR should be able to implement an effective training program; • The participation rate should reflect a higher %; and most, if not all employees, are able to gain the new skills required to move the organization forward.

TABLE OF CONTENTS

1. Question and Background

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Based on your specific organizational details captured above, Marcus recommends the following areas for evaluation (in roughly decreasing priority). If you need any further clarification or details on the specific frameworks and concepts described below, please contact us: support@flevy.com.

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