KPI Library - ISO 19600 KPIs

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Each KPI in the KPI Library includes 12 attributes:

KPI definition
Potential business insights [?]
Measurement approach/process [?]
Standard formula [?]
Trend analysis [?]
Diagnostic questions [?]
Actionable tips [?]
Visualization suggestions [?]
Risk warnings [?]
Tools & technologies [?]
Integration points [?]
Change impact [?]

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We have 39 KPIs on ISO 19600 in our database. Implementing ISO 19600 effectively requires KPIs to ensure compliance with legal and regulatory requirements. These metrics measure the effectiveness of compliance policies, training, and incident management.

They help in reducing legal risks, enhancing ethical conduct, and promoting a culture of compliance. KPIs in this context support the integrity and reputation of organizations. They are crucial for businesses to navigate complex regulatory landscapes and maintain trust with stakeholders.

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KPI	Definition	Business Insights [?]	Measurement Approach	Standard Formula
Annual Compliance Improvement Goals Met More Details	The percentage of annual goals for improving compliance that are successfully met, demonstrating commitment to enhancing the compliance program.	Indicates the organization's progress in enhancing its compliance program and adherence to legal standards.	Percentage of compliance goals achieved over a set time period.	(Number of Compliance Goals Achieved / Total Number of Compliance Goals Set) * 100
Trend Analysis [?] An increasing percentage of annual compliance improvement goals met may indicate a growing commitment to enhancing the compliance program and a more proactive approach to compliance management. A decreasing percentage could signal a lack of focus on compliance improvement or potential challenges in meeting compliance goals, which may require further investigation and intervention. Diagnostic Questions [?] Are there specific areas of compliance that consistently fall short of improvement goals? How do our annual compliance improvement goals align with industry best practices or regulatory changes? Actionable Tips [?] Regularly review and update compliance policies and procedures to address emerging risks and regulatory changes. Provide ongoing compliance training and awareness programs to ensure all employees understand their responsibilities and the importance of compliance. Implement a robust monitoring and reporting system to track progress towards compliance improvement goals and identify areas for intervention. Visualization Suggestions [?] Line charts showing the trend of annual compliance improvement goals met over time. Pie charts comparing the distribution of successfully met goals across different compliance areas or departments. Risk Warnings [?] Falling short of annual compliance improvement goals may lead to increased regulatory scrutiny and potential penalties. Inadequate progress in compliance improvement could indicate systemic issues that may impact the overall effectiveness of the compliance program. Tools & Technologies [?] Compliance management software to streamline goal tracking, reporting, and monitoring of improvement initiatives. Regulatory intelligence platforms to stay updated on relevant changes and adapt improvement goals accordingly. Integration Points [?] Integrate compliance improvement goal tracking with overall risk management processes to ensure a comprehensive approach to compliance and risk mitigation. Link compliance improvement goals with performance management systems to align individual and departmental objectives with compliance priorities. Change Impact [?] Successfully meeting compliance improvement goals can enhance the organization's reputation and build trust with stakeholders, while falling short may erode confidence in the compliance program. Improving compliance can lead to greater operational efficiency and reduced risk exposure, but may also require investment in resources and technology.
Average Compliance Training Scores More Details	The average scores achieved by employees on compliance training assessments, indicating their comprehension and retention of the material.	Reflects the overall understanding of compliance policies and procedures among employees, indicating the effectiveness of training programs.	Average scores obtained by employees on compliance training assessments.	Sum of Individual Compliance Training Scores / Number of Employees Who Completed Training
Trend Analysis [?] Increasing average compliance training scores may indicate improved understanding of compliance requirements and reduced risk of non-compliance. Decreasing scores could signal ineffective training methods or a lack of employee engagement with compliance material. Diagnostic Questions [?] Are there specific areas of compliance where employees consistently score lower? How does the average score compare to industry benchmarks or best practices? Actionable Tips [?] Implement interactive and scenario-based training modules to enhance comprehension and retention. Provide regular refresher courses and assessments to reinforce learning and address knowledge gaps. Offer incentives or recognition for employees who consistently achieve high scores on compliance training. Visualization Suggestions [?] Line charts tracking average scores over time to identify trends and improvements. Pie charts showing the distribution of scores across different compliance areas or departments. Risk Warnings [?] Low average scores may indicate a higher risk of compliance violations and potential legal issues. Inconsistent or declining scores could lead to decreased confidence in the organization's compliance program. Tools & Technologies [?] Learning management systems (LMS) with built-in assessment and reporting features for tracking training scores. Compliance training software that offers personalized learning paths and adaptive assessments based on individual performance. Integration Points [?] Integrate compliance training scores with performance evaluations to identify correlations between training success and job performance. Link training scores with incident reporting systems to assess the impact of training on reducing compliance-related incidents. Change Impact [?] Improving average compliance training scores can lead to a more compliant and ethical organizational culture. Conversely, declining scores may result in increased legal and reputational risks for the organization.
Average Time to Resolve Legal Issues More Details	The average duration taken to effectively resolve legal issues, disputes, or litigations, signifying the legal department's efficiency.	Provides insights into the efficiency of the legal department and can highlight potential bottlenecks in legal processes.	Measures the time taken from identifying a legal issue to its resolution.	Sum of Time Spent on Resolving Each Legal Issue / Number of Legal Issues Resolved
Trend Analysis [?] An increasing average time to resolve legal issues may indicate inefficiencies in the legal department's processes or resource constraints. A decreasing average time may signal improved case management, better negotiation strategies, or more effective dispute resolution techniques. Diagnostic Questions [?] Are there specific types of legal issues that consistently take longer to resolve? How does our average time to resolve legal issues compare with industry benchmarks or similar organizations? Actionable Tips [?] Implement case management software to streamline legal processes and improve tracking of legal issues. Invest in training for legal staff on negotiation and mediation techniques to facilitate quicker resolutions. Regularly review and update internal policies and procedures to ensure they align with best practices for legal issue resolution. Visualization Suggestions [?] Line charts showing the average time to resolve legal issues over time. Comparison bar charts to visualize the average time for different types of legal issues or disputes. Risk Warnings [?] Extended average time to resolve legal issues can lead to increased legal costs and potential reputational damage. Inconsistent or prolonged legal issue resolution may indicate underlying systemic issues within the organization. Tools & Technologies [?] Legal case management software such as Clio or MyCase for efficient tracking and management of legal matters. Document management systems like SharePoint or iManage to streamline access to relevant legal documents and information. Integration Points [?] Integrate legal issue resolution data with overall organizational performance metrics to understand the impact of legal matters on business operations. Link legal case management systems with finance and budgeting tools to accurately track and allocate legal expenses. Change Impact [?] Improving the average time to resolve legal issues can lead to cost savings and improved risk management for the organization. However, overly aggressive reduction targets may impact the quality of legal advice and representation, potentially increasing legal risks.
KPI Library $99/year Navigate your organization to excellence with 15,468 KPIs at your fingertips. Subscribe to the KPI Library CORE BENEFITS 39 KPIs under ISO 19600 15,468 total KPIs (and growing) 328 total KPI groups 75 industry-specific KPI groups 12 attributes per KPI Full access (no viewing limits or restrictions) FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.
Board Involvement in Compliance Issues More Details	The extent to which the organization's board is involved in oversight and decision-making related to compliance matters.	Shows the level of importance placed on compliance by the organization's leadership and can indicate the board's commitment to legal and ethical conduct.	Tracks the occurrence and extent of compliance-related discussions and decisions by the board.	(Number of Compliance Issues Discussed by the Board / Total Number of Board Meetings) * 100
Trend Analysis [?] Increased board involvement in compliance matters may indicate a growing recognition of the importance of legal compliance within the organization. Decreasing board involvement could signal a lack of prioritization for compliance or a disconnect between the board and the legal department. Diagnostic Questions [?] Does the board actively participate in compliance training and education? Are compliance reports and updates regularly included in board meetings? Actionable Tips [?] Establish regular compliance briefings or presentations for the board to keep them informed and engaged. Encourage legal and compliance leadership to actively seek input and guidance from the board on compliance matters. Visualization Suggestions [?] Line charts showing the frequency of board discussions or decisions related to compliance over time. Bar graphs comparing the level of board involvement in compliance across different compliance areas or business units. Risk Warnings [?] Low board involvement in compliance could lead to inadequate oversight and potential legal risks for the organization. Overreliance on the board for compliance decision-making may create bottlenecks and slow down necessary actions. Tools & Technologies [?] Board portal software for secure and efficient communication of compliance materials and updates. Compliance management platforms that provide real-time visibility into compliance activities for board members. Integration Points [?] Integrate board involvement in compliance with overall risk management processes to ensure a comprehensive approach to legal and regulatory compliance. Link board oversight of compliance with internal audit functions to align assurance activities with board priorities. Change Impact [?] Increased board involvement in compliance can lead to more robust legal risk management and better alignment of business strategies with legal requirements. Decreased board involvement may result in missed compliance issues and potential legal liabilities for the organization.
Compliance Communication Clarity Index More Details	A measure of how clearly and effectively compliance responsibilities and updates are communicated to employees.	Measures the effectiveness of communication efforts in conveying compliance policies and changes to employees.	Assesses the comprehensibility of compliance communications using surveys or reviews.	Average Clarity Score across All Compliance Communications
Trend Analysis [?] An increasing Compliance Communication Clarity Index may indicate improved communication strategies and employee awareness of compliance responsibilities. A decreasing index could signal ineffective communication methods or lack of understanding among employees regarding compliance updates. Diagnostic Questions [?] Are there specific compliance areas where employees frequently express confusion or lack of clarity? How do our communication methods for compliance updates compare with industry best practices or benchmarks? Actionable Tips [?] Implement regular training sessions or workshops to ensure employees fully understand their compliance responsibilities. Utilize multiple communication channels (e.g., email, intranet, meetings) to reinforce compliance updates and responsibilities. Solicit feedback from employees to identify areas of improvement in compliance communication. Visualization Suggestions [?] Line charts showing the trend of the Compliance Communication Clarity Index over time. Bar graphs comparing the index across different departments or teams within the organization. Risk Warnings [?] Poor communication of compliance responsibilities can lead to inadvertent violations and legal consequences for the organization. Lack of clarity in compliance communication may result in employee disengagement or resistance to compliance efforts. Tools & Technologies [?] Utilize employee feedback platforms or survey tools to gather insights on the effectiveness of compliance communication. Consider implementing compliance management software that includes communication tracking and reporting features. Integration Points [?] Integrate the Compliance Communication Clarity Index with performance management systems to assess the impact of communication on compliance adherence. Link the index with training and development platforms to tailor communication strategies based on employee knowledge gaps. Change Impact [?] Improving the Compliance Communication Clarity Index can lead to better adherence to compliance requirements and reduced legal risks for the organization. Conversely, a low index may result in increased legal exposure and potential regulatory penalties.
Compliance Cost per Employee More Details	The average cost spent on compliance-related activities and controls per employee, indicating the investment in maintaining a compliant workforce.	Illuminates the investment in compliance on a per-employee basis, which can be benchmarked against industry standards for efficiency.	Calculates the total cost of compliance activities divided by the number of employees.	Total Compliance Costs / Total Number of Employees
Trend Analysis [?] An increasing compliance cost per employee may indicate a need for more robust compliance measures or an increase in regulatory requirements. A decreasing cost could signal improved efficiency in compliance processes or a reduction in regulatory burden. Diagnostic Questions [?] Are there specific compliance areas or regulations that contribute significantly to the overall cost per employee? How does our compliance cost per employee compare with industry benchmarks or similar organizations? Actionable Tips [?] Invest in automation and technology to streamline compliance processes and reduce manual efforts. Regularly review and update compliance training programs to ensure employees are well-equipped to adhere to regulations. Conduct regular audits to identify and address any inefficiencies or unnecessary costs in compliance activities. Visualization Suggestions [?] Line charts showing the trend of compliance cost per employee over time. Pie charts to visualize the distribution of compliance costs across different areas or regulations. Risk Warnings [?] High compliance costs per employee may indicate potential financial strain on the organization. Significant fluctuations in compliance costs could point to inconsistencies or inefficiencies in compliance management. Tools & Technologies [?] Compliance management software such as ConvergePoint or LogicManager to centralize and automate compliance processes. Expense management tools to track and analyze compliance-related expenses per employee. Integration Points [?] Integrate compliance cost data with HR systems to analyze the impact of compliance activities on employee productivity and costs. Link compliance cost tracking with financial systems to understand the overall impact on the organization's budget and expenses. Change Impact [?] Reducing compliance costs may lead to improved financial performance, but it should not compromise the effectiveness of compliance measures. Increased compliance costs may indicate a need for additional resources or strategic adjustments to maintain regulatory adherence.

In selecting the most appropriate ISO 19600 KPIs from our KPI Library for your organizational situation, keep in mind the following guiding principles:

Relevance: Choose KPIs that are closely linked to your Legal objectives and ISO 19600-level goals. If a KPI doesn't give you insight into your business objectives, it might not be relevant.

Actionability: The best KPIs are those that provide data that you can act upon. If you can't change your strategy based on the KPI, it might not be practical.

Clarity: Ensure that each KPI is clear and understandable to all stakeholders. If people can't interpret the KPI easily, it won't be effective.

Timeliness: Select KPIs that provide timely data so that you can make decisions based on the most current information available.

Benchmarking: Choose KPIs that allow you to compare your ISO 19600 performance against industry standards or competitors.

Data Quality: The KPIs should be based on reliable and accurate data. If the data quality is poor, the KPIs will be misleading.

Balance: It's important to have a balanced set of KPIs that cover different aspects of the organization—e.g. financial, customer, process, learning, and growth perspectives.

Review Cycle: Select KPIs that can be reviewed and revised regularly. As your organization and the external environment change, so too should your KPIs.

It is also important to remember that the only constant is change—strategies evolve, markets experience disruptions, and organizational environments also change over time. Thus, in an ever-evolving business landscape, what was relevant yesterday may not be today, and this principle applies directly to KPIs. We should follow these guiding principles to ensure our KPIs are maintained properly:

Scheduled Reviews: Establish a regular schedule (e.g. quarterly or biannually) for reviewing your ISO 19600 KPIs. These reviews should be ingrained as a standard part of the business cycle, ensuring that KPIs are continually aligned with current business objectives and market conditions.

Inclusion of Cross-Functional Teams: Involve representatives from outside of ISO 19600 in the review process. This ensures that the KPIs are examined from multiple perspectives, encompassing the full scope of the business and its environment. Diverse input can highlight unforeseen impacts or opportunities that might be overlooked by a single department.

Analysis of Historical Data Trends: During reviews, analyze historical data trends to determine the accuracy and relevance of each KPI. This analysis can reveal whether KPIs are consistently providing valuable insights and driving the intended actions, or if they have become outdated or less impactful.

Consideration of External Changes: Factor in external changes such as market shifts, economic fluctuations, technological advancements, and competitive landscape changes. KPIs must be dynamic enough to reflect these external factors, which can significantly influence business operations and strategy.

Alignment with Strategic Shifts: As organizational strategies evolve, evaluate the impact on Legal and ISO 19600. Consider whether the ISO 19600 KPIs need to be adjusted to remain aligned with new directions. This may involve adding new ISO 19600 KPIs, phasing out ones that are no longer relevant, or modifying existing ones to better reflect the current strategic focus.

Feedback Mechanisms: Implement a feedback mechanism where employees can report challenges and observations related to KPIs. Frontline insights are crucial as they can provide real-world feedback on the practicality and impact of KPIs.

Technology and Tools for Real-Time Analysis: Utilize advanced analytics tools and business intelligence software that can provide real-time data and predictive analytics. This technology aids in quicker identification of trends and potential areas for KPI adjustment.

Documentation and Communication: Ensure that any changes to the ISO 19600 KPIs are well-documented and communicated across the organization. This maintains clarity and ensures that all team members are working towards the same objectives with a clear understanding of what needs to be measured and why.

By systematically reviewing and adjusting our ISO 19600 KPIs, we can ensure that your organization's decision-making is always supported by the most relevant and actionable data, keeping the organization agile and aligned with its evolving strategic objectives.

KPI Library

$99/year

Navigate your organization to excellence with 15,468 KPIs at your fingertips.

Subscribe to the KPI Library

CORE BENEFITS

39 KPIs under ISO 19600
15,468 total KPIs (and growing)
328 total KPI groups

75 industry-specific KPI groups
12 attributes per KPI
Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.

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