KPI Library - Networking KPIs

Why use the KPI Library?

Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

This vast range of KPIs across various industries and functions offers the flexibility to tailor Performance Management and Measurement to the unique aspects of your organization, ensuring more precise monitoring and management.

Each KPI in the KPI Library includes 12 attributes:

KPI definition
Potential business insights [?]
Measurement approach/process [?]
Standard formula [?]
Trend analysis [?]
Diagnostic questions [?]
Actionable tips [?]
Visualization suggestions [?]
Risk warnings [?]
Tools & technologies [?]
Integration points [?]
Change impact [?]

It is designed to enhance Strategic Decision Making and Performance Management for executives and business leaders. Our KPI Library serves as a resource for identifying, understanding, and maintaining relevant competitive performance metrics.

Need KPIs for a function not listed? Email us at support@flevy.com.

We have 54 KPIs on Networking in our database. KPIs for networking in Information Technology are crucial as they provide quantifiable metrics to assess the performance and health of network infrastructures. By tracking these indicators, organizations can identify network trends, foresee potential issues, and make informed decisions to optimize network reliability and efficiency.

KPIs enable IT teams to measure the effectiveness of their network strategies, ensuring that the network meets the business's operational requirements. They also serve as a benchmark for service level agreements (SLAs), helping to maintain standards and improve customer satisfaction. Furthermore, through regular monitoring of KPIs, companies can better allocate resources, reduce downtime, and enhance security measures, which are all vital for maintaining a robust and responsive IT network ecosystem.

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KPI	Definition	Business Insights [?]	Measurement Approach	Standard Formula
Authorized Devices Compliance More Details	The percentage of devices connected to the network that are authorized and comply with security policies.	Helps ensure network security by indicating how well devices adhere to set policies and guidelines.	Tracks the percentage of devices connected to the network that are authorized and comply with security policies.	(Number of Authorized Devices / Total Number of Connected Devices) * 100
Trend Analysis [?] An increasing authorized devices compliance percentage may indicate improved security measures or better enforcement of policies. A decreasing compliance rate could signal potential security vulnerabilities or challenges in managing device authorizations. Diagnostic Questions [?] Are there specific types of devices that consistently fail to comply with security policies? How does our authorized devices compliance rate compare with industry standards or best practices? Actionable Tips [?] Regularly update and enforce security policies to ensure all devices comply with the latest standards. Implement network access control (NAC) solutions to automatically assess and enforce compliance for all connected devices. Provide ongoing training and awareness programs for employees to understand the importance of compliance with security policies. Visualization Suggestions [?] Line charts showing the trend of authorized devices compliance over time. Pie charts to visualize the distribution of compliant and non-compliant devices by device type or department. Risk Warnings [?] Low authorized devices compliance can lead to increased vulnerability to cyber threats and potential data breaches. Inconsistent compliance may result in regulatory non-compliance and associated penalties or legal issues. Tools & Technologies [?] Network access control (NAC) solutions to automate compliance checks and enforcement. Security information and event management (SIEM) tools to monitor and analyze device compliance in real-time. Integration Points [?] Integrate authorized devices compliance data with incident response systems to quickly identify and address non-compliant devices. Link compliance tracking with asset management systems to ensure all authorized devices are properly documented and accounted for. Change Impact [?] Improving authorized devices compliance can enhance overall network security and reduce the risk of data breaches. However, stringent enforcement of compliance measures may impact user convenience and productivity, requiring a balance between security and usability.
Bandwidth Utilization Rate More Details	The percentage of the network's total available bandwidth that is currently being used.	Reveals how efficiently network bandwidth is utilized and can indicate the need for capacity upgrades.	Measures the amount of bandwidth used compared to the total available bandwidth.	Average Bandwidth Used / Total Available Bandwidth
Trend Analysis [?] Bandwidth utilization rate tends to increase as more devices and applications are added to the network. An upward trend may indicate the need for network upgrades or optimization to handle the increased demand. Diagnostic Questions [?] What are the peak usage times for the network, and are there specific applications or users driving the increased bandwidth utilization? How does the current bandwidth utilization rate compare to the network's capacity, and what impact does it have on overall network performance? Actionable Tips [?] Implement Quality of Service (QoS) policies to prioritize critical network traffic and prevent congestion. Regularly monitor and analyze network traffic to identify and address bandwidth bottlenecks or excessive usage. Visualization Suggestions [?] Line charts showing bandwidth utilization over time to identify usage patterns and peak periods. Bar graphs comparing bandwidth utilization across different network segments or locations. Risk Warnings [?] High bandwidth utilization can lead to network congestion, latency, and reduced performance for critical applications. Excessive bandwidth usage may result in increased costs if additional capacity or network upgrades are required. Tools & Technologies [?] Network monitoring tools like SolarWinds, PRTG, or Nagios for real-time bandwidth usage tracking and analysis. Bandwidth management solutions such as Cisco's NetFlow or Riverbed's SteelCentral for optimizing network traffic and resource allocation. Integration Points [?] Integrate bandwidth utilization data with capacity planning and network infrastructure management systems to proactively address potential bottlenecks. Link bandwidth utilization metrics with security and threat detection systems to identify abnormal traffic patterns that may indicate security breaches or attacks. Change Impact [?] Improving bandwidth utilization can enhance overall network performance and user experience, but may require investments in network infrastructure and technology. Conversely, high bandwidth utilization without proper management can lead to network instability, security risks, and increased operational costs.
Client Connectivity Rate More Details	The percentage of client devices that can successfully connect to the network.	Indicates the reliability of the network in providing connectivity to users.	Measures the percentage of clients that successfully establish a connection to the network over a given period of time.	(Number of Successful Client Connections / Total Connection Attempts) * 100
Trend Analysis [?] An increasing client connectivity rate may indicate improved network infrastructure or better device compatibility. A decreasing rate could signal network congestion, hardware failures, or security issues affecting device connections. Diagnostic Questions [?] Are there specific areas or times of day when client connectivity issues are more prevalent? How does our client connectivity rate compare with industry benchmarks or with historical data? Actionable Tips [?] Regularly update network equipment and firmware to ensure compatibility with a wide range of client devices. Implement network monitoring tools to quickly identify and address connectivity issues. Invest in redundancy and failover systems to minimize the impact of network outages on client connectivity. Visualization Suggestions [?] Line charts showing the client connectivity rate over time to identify long-term trends and seasonal patterns. Heat maps to visualize areas or devices with the highest and lowest connectivity rates. Risk Warnings [?] Low client connectivity rates can lead to productivity losses and user frustration. Consistently high connectivity issues may indicate systemic network problems that could impact overall IT performance. Tools & Technologies [?] Network monitoring and management software like SolarWinds or PRTG to track client connectivity and diagnose issues. Wireless network analyzers to identify and troubleshoot connectivity problems in wireless environments. Integration Points [?] Integrate client connectivity data with help desk or ticketing systems to streamline support processes and prioritize connectivity-related issues. Link connectivity rate with network performance metrics to understand the impact of network conditions on client connectivity. Change Impact [?] Improving client connectivity can enhance overall user experience and productivity, but may require investment in network infrastructure and monitoring tools. Poor client connectivity can lead to decreased user satisfaction and potentially impact the organization's reputation.
KPI Library $99/year Navigate your organization to excellence with 15,468 KPIs at your fingertips. Subscribe to the KPI Library CORE BENEFITS 54 KPIs under Networking 15,468 total KPIs (and growing) 328 total KPI groups 75 industry-specific KPI groups 12 attributes per KPI Full access (no viewing limits or restrictions) FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.
Client Satisfaction Rate More Details	The degree to which users are satisfied with network performance and reliability.	Provides an overview of user satisfaction, which can be critical for service improvement and retention strategies.	Surveys or feedback scores are used to gauge client satisfaction with network services.	(Sum of Client Satisfaction Scores / Number of Survey Responses) * 100
Trend Analysis [?] An increasing client satisfaction rate may indicate improvements in network performance and reliability, leading to positive user experiences. A decreasing rate could signal potential issues with network infrastructure, service quality, or user support, resulting in negative feedback and dissatisfaction. Diagnostic Questions [?] Are there specific areas or aspects of the network that consistently receive lower satisfaction ratings? How do user feedback and complaints align with the client satisfaction rate, and what areas need immediate attention? Actionable Tips [?] Regularly gather user feedback and conduct surveys to identify pain points and areas for improvement. Invest in network monitoring tools and proactive maintenance to ensure consistent performance and reliability. Provide ongoing training and support for users to maximize their understanding and utilization of the network. Visualization Suggestions [?] Line charts showing the client satisfaction rate over time to identify trends and fluctuations. Pie charts or bar graphs comparing satisfaction rates across different user groups or network components. Risk Warnings [?] A consistently low client satisfaction rate can lead to increased user turnover and negative word-of-mouth, impacting the organization's reputation. Ignoring user feedback and dissatisfaction may result in missed opportunities for improvement and innovation. Tools & Technologies [?] Customer relationship management (CRM) systems to track and manage user feedback and interactions. Network performance monitoring tools to identify and address potential issues affecting satisfaction. Integration Points [?] Integrate client satisfaction data with performance metrics to gain a comprehensive view of network effectiveness and user experience. Link satisfaction rate with service desk or support ticket systems to prioritize and address user concerns in a timely manner. Change Impact [?] Improving client satisfaction can lead to increased user productivity, collaboration, and overall satisfaction with IT services. Conversely, a declining satisfaction rate may result in decreased user engagement, trust, and willingness to adopt new technologies or services.
Configuration Change Success Rate More Details	The percentage of network configuration changes that are completed without introducing issues.	Indicates the proficiency and accuracy of network configuration management processes.	Tracks the percentage of successful configuration changes versus the total changes made.	(Number of Successful Configuration Changes / Total Configuration Changes) * 100
Trend Analysis [?] An increasing configuration change success rate may indicate improved change management processes or better-trained staff. A decreasing rate could signal issues with network documentation, lack of testing, or inadequate communication during change implementation. Diagnostic Questions [?] Are there specific types of configuration changes that consistently result in issues? How does our configuration change success rate compare with industry benchmarks or best practices? Actionable Tips [?] Implement standardized change management procedures and documentation to ensure consistency and thoroughness. Invest in training and certification programs for network administrators to improve their skills and knowledge. Establish a robust testing and validation process for all configuration changes before deployment. Visualization Suggestions [?] Line charts showing the trend of configuration change success rate over time. Pie charts to visualize the distribution of successful and unsuccessful configuration changes by type or department. Risk Warnings [?] A low configuration change success rate can lead to network downtime, security vulnerabilities, and potential data loss. Consistently high failure rates may indicate systemic issues in change management that need to be addressed urgently. Tools & Technologies [?] Network configuration management tools like SolarWinds or Cisco DNA Center to track and analyze configuration changes. Automation and orchestration platforms to streamline and standardize the deployment of configuration changes. Integration Points [?] Integrate configuration change success rate data with incident management systems to identify correlations between failed changes and network issues. Link with IT service management platforms to ensure that successful changes align with service level agreements and customer expectations. Change Impact [?] Improving the configuration change success rate can lead to increased network stability, reduced downtime, and enhanced security. Conversely, a low success rate can result in decreased productivity, increased operational costs, and reputational damage.
Configuration Rollback Success Rate More Details	The success rate of rolling back network configurations to a previous state in case of an error.	Provides insight into the stability and reliability of network configuration changes and rollback procedures.	Measures the success rate of reverting configurations to a previous state.	(Number of Successful Configuration Rollbacks / Total Configuration Rollbacks) * 100
Trend Analysis [?] An increasing configuration rollback success rate may indicate improved network stability and fewer errors in configuration changes. A decreasing rate could signal issues with the rollback process, such as incomplete or unsuccessful rollbacks leading to network disruptions. Diagnostic Questions [?] Are there specific types of configuration changes that frequently require rollback? How does the configuration rollback success rate compare with industry benchmarks or best practices? Actionable Tips [?] Regularly test rollback procedures to ensure they are effective and reliable. Implement version control systems to track and manage configuration changes, making rollbacks easier and more accurate. Provide comprehensive training for network administrators on proper rollback procedures and best practices. Visualization Suggestions [?] Line charts showing the trend of configuration rollback success rate over time. Pie charts comparing successful and unsuccessful rollback reasons to identify common issues. Risk Warnings [?] Low configuration rollback success rates can lead to extended network downtime and potential data loss. Inaccurate or incomplete rollbacks may introduce security vulnerabilities or configuration conflicts. Tools & Technologies [?] Network configuration management tools like SolarWinds or Cisco DNA Center to track and analyze rollback success rates. Automation tools for configuration management to reduce the likelihood of errors requiring rollbacks. Integration Points [?] Integrate rollback success rate data with incident management systems to track the impact of failed rollbacks on network operations. Link with change management processes to ensure that rollback procedures are properly documented and approved before implementation. Change Impact [?] Improving the configuration rollback success rate can lead to increased network reliability and reduced downtime, improving overall operational efficiency. Conversely, a low success rate can lead to decreased user productivity, increased support costs, and potential reputational damage.

In selecting the most appropriate Networking KPIs from our KPI Library for your organizational situation, keep in mind the following guiding principles:

Relevance: Choose KPIs that are closely linked to your Information Technology objectives and Networking-level goals. If a KPI doesn't give you insight into your business objectives, it might not be relevant.

Actionability: The best KPIs are those that provide data that you can act upon. If you can't change your strategy based on the KPI, it might not be practical.

Clarity: Ensure that each KPI is clear and understandable to all stakeholders. If people can't interpret the KPI easily, it won't be effective.

Timeliness: Select KPIs that provide timely data so that you can make decisions based on the most current information available.

Benchmarking: Choose KPIs that allow you to compare your Networking performance against industry standards or competitors.

Data Quality: The KPIs should be based on reliable and accurate data. If the data quality is poor, the KPIs will be misleading.

Balance: It's important to have a balanced set of KPIs that cover different aspects of the organization—e.g. financial, customer, process, learning, and growth perspectives.

Review Cycle: Select KPIs that can be reviewed and revised regularly. As your organization and the external environment change, so too should your KPIs.

It is also important to remember that the only constant is change—strategies evolve, markets experience disruptions, and organizational environments also change over time. Thus, in an ever-evolving business landscape, what was relevant yesterday may not be today, and this principle applies directly to KPIs. We should follow these guiding principles to ensure our KPIs are maintained properly:

Scheduled Reviews: Establish a regular schedule (e.g. quarterly or biannually) for reviewing your Networking KPIs. These reviews should be ingrained as a standard part of the business cycle, ensuring that KPIs are continually aligned with current business objectives and market conditions.

Inclusion of Cross-Functional Teams: Involve representatives from outside of Networking in the review process. This ensures that the KPIs are examined from multiple perspectives, encompassing the full scope of the business and its environment. Diverse input can highlight unforeseen impacts or opportunities that might be overlooked by a single department.

Analysis of Historical Data Trends: During reviews, analyze historical data trends to determine the accuracy and relevance of each KPI. This analysis can reveal whether KPIs are consistently providing valuable insights and driving the intended actions, or if they have become outdated or less impactful.

Consideration of External Changes: Factor in external changes such as market shifts, economic fluctuations, technological advancements, and competitive landscape changes. KPIs must be dynamic enough to reflect these external factors, which can significantly influence business operations and strategy.

Alignment with Strategic Shifts: As organizational strategies evolve, evaluate the impact on Information Technology and Networking. Consider whether the Networking KPIs need to be adjusted to remain aligned with new directions. This may involve adding new Networking KPIs, phasing out ones that are no longer relevant, or modifying existing ones to better reflect the current strategic focus.

Feedback Mechanisms: Implement a feedback mechanism where employees can report challenges and observations related to KPIs. Frontline insights are crucial as they can provide real-world feedback on the practicality and impact of KPIs.

Technology and Tools for Real-Time Analysis: Utilize advanced analytics tools and business intelligence software that can provide real-time data and predictive analytics. This technology aids in quicker identification of trends and potential areas for KPI adjustment.

Documentation and Communication: Ensure that any changes to the Networking KPIs are well-documented and communicated across the organization. This maintains clarity and ensures that all team members are working towards the same objectives with a clear understanding of what needs to be measured and why.

By systematically reviewing and adjusting our Networking KPIs, we can ensure that your organization's decision-making is always supported by the most relevant and actionable data, keeping the organization agile and aligned with its evolving strategic objectives.

KPI Library

$99/year

Navigate your organization to excellence with 15,468 KPIs at your fingertips.

Subscribe to the KPI Library

CORE BENEFITS

54 KPIs under Networking
15,468 total KPIs (and growing)
328 total KPI groups

75 industry-specific KPI groups
12 attributes per KPI
Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.

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