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KPI Library
Navigate your organization to excellence with 15,468 KPIs at your fingertips.




Why use the KPI Library?

Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

This vast range of KPIs across various industries and functions offers the flexibility to tailor Performance Management and Measurement to the unique aspects of your organization, ensuring more precise monitoring and management.

Each KPI in the KPI Library includes 12 attributes:

  • KPI definition
  • Potential business insights [?]
  • Measurement approach/process [?]
  • Standard formula [?]
  • Trend analysis [?]
  • Diagnostic questions [?]
  • Actionable tips [?]
  • Visualization suggestions [?]
  • Risk warnings [?]
  • Tools & technologies [?]
  • Integration points [?]
  • Change impact [?]
It is designed to enhance Strategic Decision Making and Performance Management for executives and business leaders. Our KPI Library serves as a resource for identifying, understanding, and maintaining relevant competitive performance metrics.

Need KPIs for a function not listed? Email us at support@flevy.com.


We have 55 KPIs on ISO 38500 in our database. KPIs in implementing ISO 38500 ensure that IT governance aligns with business objectives. They measure IT investment returns, risk management, and compliance, ensuring responsible and effective use of IT resources.

These KPIs offer insights into the alignment of IT strategy with business strategy, the effectiveness of IT resource allocation, and the value delivered by IT investments. They also play a critical role in assessing the maturity of IT governance practices and guiding continual improvement in IT governance. Effective use of KPIs under ISO 38500 allows organizations to maximize the benefits of IT, while ensuring transparency, accountability, and alignment with business needs.

  Navigate your organization to excellence with 15,468 KPIs at your fingertips.
$99/year
KPI Definition Business Insights [?] Measurement Approach Standard Formula
Agile Project Success Rate

More Details

The success rate of projects using agile methodologies, indicating the effectiveness of agile practices in the IT domain. Reveals the effectiveness of the agile methodology in delivering projects successfully and may indicate the adaptability and responsiveness of project teams. Considers the percentage of agile projects that meet their defined criteria for success, such as scope, time, and budget. (Number of Successful Agile Projects / Total Number of Agile Projects) * 100
Audit Findings Resolution Rate

More Details

The rate at which audit findings related to IT governance are resolved, indicating the ability to address compliance issues. Provides insight into the organization's ability to effectively respond to and rectify issues identified in audits, indicating the robustness of internal controls. Measures the percentage of audit findings that have been resolved or addressed within a specified timeframe. (Number of Resolved Audit Findings / Total Number of Audit Findings) * 100
Board IT Governance Awareness

More Details

The percentage of board members who have completed IT governance training, reflecting the board's understanding and commitment to IT governance in line with ISO 38500. Highlights the board’s commitment and capability to oversee IT governance, which can influence strategic decisions and risk management. Assesses the level of IT governance understanding and engagement among board members, often through surveys or assessments. (Sum of IT Governance Awareness Scores / Total Number of Board Members) / Maximum Possible Score
KPI Library
$99/year

Navigate your organization to excellence with 15,468 KPIs at your fingertips.


Subscribe to the KPI Library

CORE BENEFITS

  • 55 KPIs under ISO 38500
  • 15,468 total KPIs (and growing)
  • 328 total KPI groups
  • 75 industry-specific KPI groups
  • 12 attributes per KPI
  • Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.

Business Continuity Preparedness

More Details

The readiness of the organization to continue critical business operations during and after IT disruptions. Indicates the organization’s preparedness for unexpected disruptions, assessing the resilience of operations and systems. Considers the readiness of business continuity plans, including elements like recovery time objectives and recovery point objectives. (Sum of Preparedness Scores across all Plans / Total Number of Business Continuity Plans) * 100
Change Management Success Rate

More Details

The percentage of changes to IT services that are implemented successfully without causing disruptions. Offers insights into the effectiveness of change management processes and can drive improvements in minimizing disruption. Measures the percentage of changes implemented successfully without causing incidents or rework. (Number of Successful Changes / Total Number of Changes) * 100
CIO Leadership Effectiveness

More Details

The effectiveness of the Chief Information Officer (CIO) in leading the IT function and contributing to executive decision-making. Provides insights into the CIO’s influence on IT strategy, execution, and alignment with business goals. Evaluates the performance of the CIO typically through 360-degree feedback or specific leadership KPIs. Sum of CIO Leadership Scores / Total Number of Respondents

In selecting the most appropriate ISO 38500 KPIs from our KPI Library for your organizational situation, keep in mind the following guiding principles:

  • Relevance: Choose KPIs that are closely linked to your Information Technology objectives and ISO 38500-level goals. If a KPI doesn't give you insight into your business objectives, it might not be relevant.
  • Actionability: The best KPIs are those that provide data that you can act upon. If you can't change your strategy based on the KPI, it might not be practical.
  • Clarity: Ensure that each KPI is clear and understandable to all stakeholders. If people can't interpret the KPI easily, it won't be effective.
  • Timeliness: Select KPIs that provide timely data so that you can make decisions based on the most current information available.
  • Benchmarking: Choose KPIs that allow you to compare your ISO 38500 performance against industry standards or competitors.
  • Data Quality: The KPIs should be based on reliable and accurate data. If the data quality is poor, the KPIs will be misleading.
  • Balance: It's important to have a balanced set of KPIs that cover different aspects of the organization—e.g. financial, customer, process, learning, and growth perspectives.
  • Review Cycle: Select KPIs that can be reviewed and revised regularly. As your organization and the external environment change, so too should your KPIs.

It is also important to remember that the only constant is change—strategies evolve, markets experience disruptions, and organizational environments also change over time. Thus, in an ever-evolving business landscape, what was relevant yesterday may not be today, and this principle applies directly to KPIs. We should follow these guiding principles to ensure our KPIs are maintained properly:

  • Scheduled Reviews: Establish a regular schedule (e.g. quarterly or biannually) for reviewing your ISO 38500 KPIs. These reviews should be ingrained as a standard part of the business cycle, ensuring that KPIs are continually aligned with current business objectives and market conditions.
  • Inclusion of Cross-Functional Teams: Involve representatives from outside of ISO 38500 in the review process. This ensures that the KPIs are examined from multiple perspectives, encompassing the full scope of the business and its environment. Diverse input can highlight unforeseen impacts or opportunities that might be overlooked by a single department.
  • Analysis of Historical Data Trends: During reviews, analyze historical data trends to determine the accuracy and relevance of each KPI. This analysis can reveal whether KPIs are consistently providing valuable insights and driving the intended actions, or if they have become outdated or less impactful.
  • Consideration of External Changes: Factor in external changes such as market shifts, economic fluctuations, technological advancements, and competitive landscape changes. KPIs must be dynamic enough to reflect these external factors, which can significantly influence business operations and strategy.
  • Alignment with Strategic Shifts: As organizational strategies evolve, evaluate the impact on Information Technology and ISO 38500. Consider whether the ISO 38500 KPIs need to be adjusted to remain aligned with new directions. This may involve adding new ISO 38500 KPIs, phasing out ones that are no longer relevant, or modifying existing ones to better reflect the current strategic focus.
  • Feedback Mechanisms: Implement a feedback mechanism where employees can report challenges and observations related to KPIs. Frontline insights are crucial as they can provide real-world feedback on the practicality and impact of KPIs.
  • Technology and Tools for Real-Time Analysis: Utilize advanced analytics tools and business intelligence software that can provide real-time data and predictive analytics. This technology aids in quicker identification of trends and potential areas for KPI adjustment.
  • Documentation and Communication: Ensure that any changes to the ISO 38500 KPIs are well-documented and communicated across the organization. This maintains clarity and ensures that all team members are working towards the same objectives with a clear understanding of what needs to be measured and why.

By systematically reviewing and adjusting our ISO 38500 KPIs, we can ensure that your organization's decision-making is always supported by the most relevant and actionable data, keeping the organization agile and aligned with its evolving strategic objectives.

KPI Library
$99/year

Navigate your organization to excellence with 15,468 KPIs at your fingertips.


Subscribe to the KPI Library

CORE BENEFITS

  • 55 KPIs under ISO 38500
  • 15,468 total KPIs (and growing)
  • 328 total KPI groups
  • 75 industry-specific KPI groups
  • 12 attributes per KPI
  • Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.




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