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Identifying your charter is the first step to optimizing your services organization for customer success.
Download the Three Charters of Customer Success by submitting the blue form below.


This whitepaper defines the three most common profiles of customer success: Adopters, Expanders, and Renewers. Depending on the current state of your organization, this paper will help identify:

•  Key KPIs for monitoring your adoption process
•  Who should be responsible for securing renewal revenues
•  Success plays for achieving revenue expansion

TSIA's Customer Success Baseline Survey identified three distinct customer success charters.

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