Identifying your charter is the first step to optimizing your services organization for customer success.
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This whitepaper defines the three most common profiles of customer success: Adopters, Expanders, and Renewers. Depending on the current state of your organization, this paper will help identify:

•  Key KPIs for monitoring your adoption process
•  Who should be responsible for securing renewal revenues
•  Success plays for achieving revenue expansion

TSIA's Customer Success Baseline Survey identified three distinct customer success charters.

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