Benchmarking is not about justifying poor performance or celebrating good performance. Benchmarking is about identifying how you can improve your performance.
Peer groups can be useful for identifying nuances in service performance and practice adoption only if they are based on fundamental business model drivers that produce statistically relevant groups. A peer group of two does not provide insight. In order for benchmarking to lead to business transformation, we need an actionable and comprehensive plan tailored to your exact needs.
This 30-page whitepaper on Data-validated Benchmarking was developed by TSIA (Technology Services Industry Association).
The benchmarking statistics within this report are the service industry's "Gold Standard" of practices, metrics, and results. TSIA uses 3 layers of validation before any data point enters our Gold Standard.
TSIA research executives are seasoned practitioners who know services. They won't recommend false positives from the data, and given their perspective and the breadth of the TSIA benchmarking questionnaire, their recommendations will be
C-level ready.
For additional free whitepapers from TSIA, please use your BUSINESS EMAIL in the form on the right.
By downloading this document, I agree to continue receiving educational materials, newsletters, product updates, event invitations, and other information from Flevy and the author. I understand I may opt out or update my preferences at any time.
