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This Customer Experience Primer takes you through a number of critical CX frameworks and tools.

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Delivering great Customer Experiences is critical to success for any organization now and into the future. However, getting Customer Experience right is a huge challenge given this requires a concerted effort across the organization.

This primer gives an overview of Customer Experience and runs through a number of frameworks and competencies that can be used to determine where to focus and how to deliver great experiences to customers, every time.

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