This Customer Experience Primer takes you through a number of critical CX frameworks and tools.
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Delivering great Customer Experiences is critical to success for any organization now and into the future. However, getting Customer Experience right is a huge challenge given this requires a concerted effort across the organization.This primer gives an overview of Customer Experience and runs through a number of frameworks and competencies that can be used to determine where to focus and how to deliver great experiences to customers, every time. By downloading this document, I agree to continue receiving educational materials, newsletters, product updates, event invitations, and other information from Flevy and the author. I understand I may opt out or update my preferences at any time.
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