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Problem Management Process is a part of Service Operation.
This PowerPoint presentation contains detailed description of the Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
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Source: Best Practices in ITIL, Problem Management, ITSM, Service Management PowerPoint Slides: Problem Management Process PPT (ITSM, IT Service Management) PowerPoint (PPTX) Presentation, Ivana Nissen
OVERVIEW
Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]
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Problem Management Process, ITSM ( PPT and Proces guide)
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Service Operation Bundle (ITSM) - 3 processes PPT
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IT Service Operation - 5 Processes
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ITIL Service Management ITSM Change Management Incident Management ISO 20000 Workflow Project Management Problem Management Soft Skills Configuration Management Information Technology Access Management Human Resources
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