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This document establishes an Incident Management (IM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
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Source: ITIL Incident Management Workflow - Process Guide Word document
ITIL Incident Management Workflow - Process Guide
It applies to All Industries.
File Size: 347.6 KB
Number of Pages: 68
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Initial upload date (first version): Dec 8, 2017
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