ITIL Lifecycle Poster (ITIL v3-2011) (PDF)

ITIL v3 – 2011 Lifecycle Poster – printable in A1, A2, A3

Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Poster includes all ITIL Processes:

Service Strategy: 4 processes

1. Strategy Management for IT Services
2. Financial management for IT Services
3. Demand management
4. Service Portfolio management
5. Business Relationship Management

Service Design: 8 processes

1. Service Catalog Management
2. Service Level Management
3. Availability Management
4. Capacity Management
5. It Service Continuity Management
6. Information Security Management
7. Supplier Management
8. Design Coordination

Service Transition: 7 processes

1. Transition Planning and Support
2. Change Management
3. Service Asset and Configuration Management
4. Release and Deployment Management
5. Service Validation and Testing
6. Evaluation
7. Knowledge Management

Service Operation: 5 processes

1. Event Management
2. Incident Management
3. Request Fulfillment
4. Problem Management
5. Access Management

Continual service improvement: 1 process

1. 7 step improvement process



Each process is described though its activities, key deliverables and key concepts.