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BENEFITS OF DOCUMENT
DESCRIPTION
Design Thinking is a process for creative problem solving. It allows everyone to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.
Some of the world's leading brands, such as Apple, Nike, Starbucks and GE, have rapidly adopted the Design Thinking approach. What's more, Design Thinking is being taught at leading universities around the world, including Stanford, Harvard and MIT.
Design Thinking encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The framework is fully compatible with Lean and Six Sigma approaches.
This overview presentation is ideal for beginners as well as management and staff who are interested to explore into the mindsets and methodology of Design Thinking.
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NOTE: This training package includes:
1. Design Thinking Overview training presentation (PowerPoint format)
2. Design Thinking templates (PowerPoint format)
3. Design Thinking poster (PDF format, in color and monochrome, printable in A3 size)
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Learning Objectives:
1. Acquire knowledge on the key concepts and principles of Design Thinking
2. Understand the mindsets of a Design Thinker
3. Gain an overview of the Design Thinking process, methods and tools
4. Learn how to apply the Design Thinking approach to problem solving
Contents:
1. Key Concepts and Principles of Design Thinking
• What is Design Thinking?
• What Design Thinking Is Not
• Some Applications of Design Thinking
• Benefits of Design Thinking
• Framework of Design Thinking
• Case Study: Design Thinking & Innovation at Apple
2. Mindsets of a Design Thinker
• Think Users First
• Ask the Right Questions
• Believe You Can Draw
• Commit to Explore
• Prototype to Test
3. Design Thinking Process, Methods & Tools
• Empathize – Understand Your Customers/Users
• Define – Define Clear Project/Business Objectives
• Ideate – Explore Ideas and Solutions
• Prototype – Build and Visualize Ideas and Solutions
• Test – Review and Decide
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Source: Best Practices in Service Design PowerPoint Slides: Design Thinking Overview PowerPoint (PPTX) Presentation, Operational Excellence Consulting
OVERVIEW
ABOUT THE AUTHOR
Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]
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