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BENEFITS OF DOCUMENT
DESCRIPTION
In project management, it is very important for all the stakeholders to understand the responsibilities and accountabilities of each person. While smaller teams can have more informal rules to keep track of responsibilities, in bigger teams with cross-department and inter-organizational collaboration, as well as team members working in a flexible or hybrid work arrangement, it is essential to create a more formal process to track responsibilities.
The RACI Method (a.k.a. RACI Matrix) is a very useful technique which can help to reduce confusion and leads project to faster completion. If a project bogs down or confusion impedes progress, RACI may point to the source of problems and to solutions. The RACI technique is used to identify decisions or activities and the individuals or groups involved by answering the questions:
(1) What has to be done? and
(2) Who must do it?
Here's what each component of the RACI framework represents:
• Responsible (R): The person or team responsible for completing a specific task or activity. They are the ones who perform the work and ensure it gets done.
• Accountable (A): The person who is ultimately answerable for the successful completion of the task or project. This person has the authority to make decisions and is responsible for ensuring that the work is done correctly.
• Consulted (C): Individuals or groups who need to provide input or expertise for the task but are not directly responsible for its completion. They are typically consulted for their knowledge or opinions.
• Informed (I): Individuals or groups who need to be kept informed about the progress or status of the task or project but are not actively involved in its execution.
RACI is often used in project management, process improvement, and various collaborative contexts to:
• Clarify roles and responsibilities to avoid confusion and duplication of effort.
• Enhance communication by specifying who needs to be involved in decision-making or consulted for input.
• Improve accountability by identifying the person who is ultimately responsible for the project's success.
• Streamline workflows and ensure that tasks are completed efficiently.
LEARNING OBJECTIVES
1. To define the purpose and benefits of RACI.
2. To explain the process of creating a RACI chart or matrix.
3. To gather practical tips in applying the RACI method.
CONTENTS
• Introduction to RACI Method
• What is RACI Method?
• When to Use RACI
• Purpose of RACI
• Benefits of RACI
• What Does RACI Mean?
• Key Points to Note During a RACI Session
• The RACI Method
• RACI Practical Tips
• Pitfalls to Avoid
• A Word of Caution...
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Source: Best Practices in RACI PowerPoint Slides: RACI Method PowerPoint (PPTX) Presentation, Operational Excellence Consulting
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ABOUT THE AUTHOR
Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]
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