THIS IS A DOCUMENT BUNDLE.

A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. There is sometimes duplicate content among the bundled documents. See full details below.

Request Fulfillment Process - (ITSM, IT Service Mangement) (Document Bundle)

Name: Request Fulfillment Process - (ITSM, IT Service Mangement) Document Bundle
Brand: Ivana Nissen
Price: 50.0 USD
Availability: InStock
Rating: 4.9 (22 reviews)

$50.00

Add to Cart

Immediate download

Editable with PDF editor

Free lifetime updates

Trusted by over 10,000+ clients

BENEFITS OF BUNDLE

Request Fulfilment - essential day-to day process
ISO 20000 and ITSM best practice compliant
Visual aid to ITSM Awareness campaign

DESCRIPTION

This product (Request Fulfillment Process - [ITSM, IT Service Mangement]) is a Document Bundle, which you can download immediately upon purchase.

This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process , Power Point presentation of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.

THERE ARE 2 PRODUCTS IN THIS BUNDLE:

	Request Fulfillment Workflow - Process Guide This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more] Add to Cart View Details Individual Price: $40.00
	Request Fulfillment Process PPT (IT Service Management, ITSM) Request Fulfilment Process is a part of Service Operation . This Document contains detailed description of the Request Fulfilment Process, including process steps, roles,... [read more] Add to Cart View Details Individual Price: $25.00

$50.00

Add to Cart

ABOUT THE AUTHOR

Author: Ivana Nissen

Additional documents from author: 27

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science.

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003 - 2007)
ITIL consultant (2003 ... [read more]

Ask the Author a Question

You must be logged in to contact the author.

Click here to log in Click here register

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Trusted by over 10,000+ Client Organizations

Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

Read Customer Testimonials

"Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I

... [read more]

– M. E., Chief Commercial Officer, International Logistics Service Provider

"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."

– Trevor Booth, Partner, Fast Forward Consulting

"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership

"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor

... [read more]

– Michael Duff, Managing Director at Change Strategy (UK)

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I

... [read more]

– Nishi Singh, Strategist and MD at NSP Consultants

"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it gives me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

– Royston Knowles, Executive with 50+ Years of Board Level Experience