Dual Perspectives in Problem Solving: Content and Process PPT

This PPT slide, part of the 34-slide Problem of Change and Behavioral Change PowerPoint presentation, presents a framework for understanding problem-solving through 2 distinct lenses: content and process. It emphasizes the importance of recognizing both what the problem entails (content) and how it is addressed (process). The content perspective focuses on the nature of the problem itself, while the process perspective examines the methodologies employed to tackle it.

Four domains are highlighted: Instructional Technology, Performance Technology, Organization Development (OD), and Artificial Intelligence (AI). Each domain is associated with specific roles that contribute to problem-solving. For instance, in Instructional Technology, the Subject Matter Expert (SME) plays a crucial role in defining the problem's content, while the Instructional Designer is responsible for the process of developing solutions. Similarly, Performance Technology relies on the Master Performer for content and the Performance Technologist for process execution.

In Organization Development, the Client is identified as the content provider, with the Consultant facilitating the process. Lastly, in the realm of Artificial Intelligence, the Domain Expert provides the necessary content knowledge, while the Knowledge Engineer focuses on the process of translating that knowledge into actionable solutions.

This dual perspective is essential for organizations aiming to effectively address complex challenges. By understanding both the content and process, leaders can make informed decisions, ensuring that the right expertise is applied at each stage of problem-solving. This slide serves as a valuable reference for executives looking to enhance their approach to problem-solving by integrating these perspectives into their strategic planning.

This slide is part of the Problem of Change and Behavioral Change PowerPoint presentation.

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