Xerox's Structured Six-Step Problem-Solving Process PPT
Xerox has developed a structured approach to problem-solving that is systematically integrated into its organizational culture. This PPT slide, part of the 37-slide Learning Organization: 5 Building Blocks PowerPoint presentation, outlines a six-step process that all employees are trained to follow, ensuring consistency and clarity in addressing challenges.
The first step, "Identify and select problem," emphasizes the importance of defining what needs to change. Employees are encouraged to consider a broad range of issues before narrowing down to one specific problem and a desired outcome. This is crucial for ensuring that the focus remains clear and actionable.
Next, in the "Analyze problem" phase, the emphasis is on understanding the barriers to achieving the desired state. Employees identify key causes that prevent progress, which is essential for effective problem resolution. This step leads into the "Generate potential solutions" phase, where a diverse array of ideas is collected to address the identified issues.
The fourth step, "Select and plan the solution," involves evaluating the potential solutions and determining the best course of action. Criteria for evaluation are established to ensure that the chosen solution aligns with organizational goals.
Implementation is the fifth step, where the agreed-upon solution is put into action. This includes developing contingency plans to address any unforeseen challenges that may arise during execution.
Finally, the "Evaluate the solution" step ensures that there is a mechanism for assessing the effectiveness of the implemented solution. This feedback loop is vital for continuous improvement and for addressing any ongoing issues that may not have been resolved.
This systematic approach not only enhances problem-solving capabilities, but also fosters a culture of accountability and learning within the organization.
This slide is part of the Learning Organization: 5 Building Blocks PowerPoint presentation.
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