Structured Approach to Organizational Knowledge Management PPT

This PPT slide, part of the 26-slide Knowledge Management Primer PowerPoint presentation, outlines the concept of Information Hierarchy, detailing its 3 levels: Operational Knowledge, Tactical Knowledge, and Strategic Knowledge. Each level serves a distinct purpose and focuses on different aspects of organizational effectiveness.

Operational Knowledge is foundational, aiding organizations in understanding service performance, compliance, and overall IT operational effectiveness. This level is crucial for ensuring that day-to-day operations run smoothly and meet established standards. The focus here is on achieving operational effectiveness, which is essential for maintaining a reliable service delivery framework.

Tactical Knowledge builds on the operational layer by helping organizations manage processes and ensure service value. It emphasizes the management of process performance, regulatory compliance, and security assurance. This level is vital for organizations looking to optimize their operations and ensure that they are delivering value to customers while adhering to necessary regulations.

Strategic Knowledge sits at the top of the hierarchy, guiding organizations in understanding the broader effects of operational decisions. It addresses how organizations can deliver cost-effective, quality solutions and services. The focus on benchmarking and advanced analytics indicates a shift towards data-driven decision-making, which is increasingly important in today’s competitive environment.

The slide concludes with a note on the necessity of a well-defined knowledge hierarchy. It stresses that the resulting knowledge must be comprehensive and of high quality, ensuring that organizations can leverage it effectively for informed decision-making. This structured approach to knowledge management is critical for organizations aiming to enhance their overall performance and strategic positioning.

This slide is part of the Knowledge Management Primer PowerPoint presentation.

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Knowledge Management Organizational Effectiveness Benchmarking Analytics Purpose Compliance Positioning

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