This PPT slide, part of the 24-slide Benchmarking Primer PowerPoint presentation, outlines the critical seventh step in a benchmarking approach, focusing on achieving consensus and revising operational goals. The overview emphasizes the necessity of closing the performance gap identified in the previous step. It highlights that correctly implementing this step is vital for establishing clear and realistic standards for the involved processes. Failure to do so could lead to confusion and frustration among both management and employees.
The key considerations section poses several important questions. First, it prompts the reader to evaluate whether operational goals have been effectively and realistically revised. This involves assessing changes in priorities, measurement units, and the quantifiable nature of goals. The slide stresses that all goals must be measurable and aligned with benchmarking findings.
Next, the slide addresses the internal impact of revised goals. It notes that organizational restructuring may be necessary, which could involve redefining roles or eliminating positions. Understanding how these changes affect various departments is crucial for justifying the adjustments.
The external implications of revised goals are also considered. The slide advises evaluating how changes will influence customers and suppliers, suggesting that communication strategies should be developed to mitigate potential anxiety about these changes.
Lastly, the commitment of management to the revised goals is emphasized. Management must not only understand the proposed goals, but also actively support them. Clear communication to all affected employees is essential for securing their commitment to the revised objectives. This step ultimately aims to establish clear-cut goals that are comprehensible to all employees, ensuring alignment and engagement across the organization.
This slide is part of the Benchmarking Primer PowerPoint presentation.
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