Outcome-Oriented Reengineering: Streamlining Processes PPT

This PPT slide, part of the 22-slide 7 Principles of Business Process Reengineering (BPR) PowerPoint presentation, presents a core principle of Business Process Reengineering (BPR), emphasizing the shift from traditional task-oriented job designs to an outcome-oriented approach. The primary focus here is on the reallocation of responsibilities, advocating for a model where a single team handles all steps in a process rather than relying on separate units for discrete tasks. This is illustrated with an example related to air-conditioning sales, where a cohesive team manages everything from selling to installation.

The description section outlines the foundational idea that reengineering starts with a redesign of jobs, prioritizing outcomes over tasks. This approach aims to streamline processes and enhance efficiency by minimizing the fragmentation of responsibilities. The slide suggests that having one team oversee the entire process can lead to better results compared to the conventional assembly-line method.

In the details section, the slide critiques the traditional model of specialized departments, which often leads to various operational issues such as delays, miscommunication, and rework. These challenges stem from numerous handoffs and a lack of cohesive oversight. The BPR methodology proposes eliminating unnecessary handoffs and redundancies, advocating for a more integrated approach where responsibilities are assigned to individuals who can supervise the entire workflow.

Overall, the content highlights the importance of a holistic view in process management, encouraging organizations to rethink their structures for improved efficiency and effectiveness. This principle serves as a foundational element for companies looking to enhance their operational frameworks and deliver better outcomes.

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