BUY WITH CONFIDENCE
BENEFITS OF DOCUMENT
DESCRIPTION
This is an excellent role play activity to take the participants through a simulation exercise of Quotation Process to identify office wastes.
Typical roles:
Customer (C) – who wants a quote
Sales Person (SP) – attends to customer requirements / phones
Sales Administrator (SA) – keeps track of the entire process
Sales Manager (SM) – Takes care of the overall sales process
Estimator (E) – Estimates material and labour requirements
Cost Estimator (CE) – Adds cost to Estimator 1 calculations and checks for accuracy
Management Accountant (MA) – does job costing and ensures that the company makes a profit (planned & actual)
Project Manager (PM) – takes care of customer projects
General Manager (GM) – approves the quotes
Planner (P) – keeps track of the cycle times and lead time
Print the slides of each role as visual aids and ask for volunteers to take up these roles. Explain the activity and and conduct 3 rounds of the same.
The 1st round is "business as usual"...
The 2nd round is after the participants have identified "non-value adding wastes:
The 3rd round is after the participants have introduced flow in to the process.
Each time, note the total time taken for generating a quote. You should see a remarkable decrease in he time taken at the end of round 3.
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Source: Best Practices in Lean Office, Lean Game PowerPoint Slides: PSL - Lean Office Simulation Game PowerPoint (PPT) Presentation, Vishnu Rayapeddi
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ABOUT THE AUTHOR
Vishnu is an experienced management consultant and trainer specializing in implementing continuous process improvements. [read more]
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