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BENEFITS OF DOCUMENT
DESCRIPTION
This Service Catalogue Sample is an example of what IT best practice call Technical Service Catalogue with sample description of more than 50 services.
This IT Service Catalog documents the services provided to IT customers as part of the Service Level Management (SLM) process and provides relevant details including service attributes and pricing. The catalog is an attempt to form a basis for IT awareness of IT service provisioning with the objective of transitioning IT as a cost center to a value added partner.
There have been no mandatory requirements relative to the attributes of this IT Service Catalog, including pricing. Additional attributes such as pricing may be added after further maturity of the Service Level Management process.
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Source: Best Practices in ITIL Excel: IT Service Catalogue Template Excel (XLS) Spreadsheet, Ivana Nissen
OVERVIEW
Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]
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