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DESCRIPTION
Change Management Process is essential Process in Service Transition. Process is contained in ITSM best practices.
Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.
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Source: Best Practices in ITIL, Change Management, ITSM, Service Management PowerPoint Slides: Change Management Process - PPT (IT Service Management, ITSM) PowerPoint (PPTX) Presentation, Ivana Nissen
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ABOUT THE AUTHOR
Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]
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ITIL Service Management ITSM Change Management Incident Management Problem Management Workflow Configuration Management ISO 20000 Information Technology Access Management Business Transformation M&A (Mergers & Acquisitions) Change Readiness
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