Check out ALL our 75+ Free Giveaways of 2017. These are all exclusive promotions we ran on LinkedIn through 2017.
  This is a partial preview. Full document is 15 slides. View large preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


BENEFITS OF DOCUMENT
  1. Measure service quality of cooperative banks.

DOCUMENT DESCRIPTION

Service excellence is a subjective concept that needs to be assessed scientifically. This document provides a validated instrument that measures service quality of cooperative banks. It first gives a picture about factors influenced by service quality. Before the instrument is shown, it explains a brief methodology used in making the items of the questionnaire. The measure covers seven dimensions of service quality: Communication for Building Up Trust, Personnel Relationship, Quality Price Relationship, Understanding and Consulting, Bank Set of Values, Serviceability and Educational Support.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Service Excellence of Cooperative Banks PowerPoint document

 

Service Excellence of Cooperative Banks

Sold by Lucell Larawan (this author has 5 documents)

$30.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s): Operations   service quality  

It applies to Investment Banking.

File Type: PowerPoint (pptx)

File Size: 1.6 MB

Number of Slides: 15

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Nov 5, 2017
Most recent version published: Nov 23, 2017

Ask the Author a Question

Must be logged in Click here to log in

Report

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

VIEW BY


Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.


CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Customer Experience Strategy - Template and Guide
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: CustCore Consulting
56-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]
$65.00

Add to Cart View Details

Five Stages of Business Growth
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
25-slide PowerPoint deck. This document introduces a framework for entrepreneurs to use when building and navigating their business from a nascent, startup state to an enterprise with a global footprint. This framework is based on the fact that all businesses [read more]
$39.00

Add to Cart View Details

Hoshin Kanri Strategy Deployment
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
145-slide PowerPoint deck and supporting Excel workbook. *** Kick Start your Next Fiscal Year with Hoshin Kanri Strategy Deployment! *** Hoshin Kanri process is a powerful strategy deployment methodology for defining long-range key entity objectives. These are breakthrough objectives that [read more]
$59.00

Add to Cart View Details

Business Case Development Framework
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
32-slide PowerPoint deck and supporting Excel workbook. The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. The Business Case model typically takes the form of an Excel spreadsheet [read more]
$49.00

Add to Cart View Details

Balanced Scorecard Deployment Process
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting LLC   Top Flevy Author [?]
90-slide PowerPoint deck and supporting Excel workbook. The Balanced Scorecard is a strategic planning and performance management system that is used extensively in business, government, and nonprofit organizations to align business activities to the vision and strategy of the [read more]
$39.50

Add to Cart View Details

ITIL Service Level Management (SLM) Workflow - Process Guide
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
66-page Word document. This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Service Level [read more]
$50.00

Add to Cart View Details

ISO 9001:2015 (QMS) Awareness Training
Listed under:  Operations  Organization, Change, & HR
View more from: Operational Excellence Consulting   Top Flevy Author [?]
69-slide PowerPoint deck. Thousands of companies in over 100 countries have adopted ISO 9001:2015 as their quality management standard. Many more are pursuing this certification. Why? Because ISO 9001 helps your company assure quality, save money and customers [read more]
$49.00

Add to Cart View Details

Lean - Value Stream Mapping (VSM)
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting LLC   Top Flevy Author [?]
158-slide PowerPoint deck and supporting Excel workbook. Value Stream Mapping (VSM) is a lean management technique used to analyze the flow of materials and information currently required to bring a product or service to a Customer. The goal of value stream mapping is to reduce the [read more]
$49.50

Add to Cart View Details

Key Account Management 101 - Best Practices
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: P-Square Partners   Top Flevy Author [?]
47-slide PowerPoint deck. This document provides a step-by-step, detailed approach to designing a Key Account Management program, including: - selecting and segmenting key accounts - defining team structure, roles & responsibilities, activities, resource [read more]
$69.00

Add to Cart View Details

Design Thinking
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
239-slide PowerPoint deck. In today's increasing complexity of digital technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach [read more]
$59.00

Add to Cart View Details

What project are you working on?
Supply Chain Analysis?   Problem Solving?   Sales?   Or something else.
Have a look at our holistic Business Toolkits. We have over 250+ toolkits covering a wide range of business topics.