Unlock all 26 preview images:
ITIL Service Strategy Overview (PowerPoint PPTX)
BUY WITH CONFIDENCE
BENEFITS OF DOCUMENT
- Overview of ITIL Service Strategy
DESCRIPTION
This product (ITIL Service Strategy Overview) is a 49-slide PPT PowerPoint presentation (PPTX) with a supplemental PDF document, which you can download immediately upon purchase.
ITIL Service Strategy overview.
Introduction to ITIL:
• What is ITIL?
• How can ITIL Help your organisation?
What is a Service:
• Definition of a service
• Output vs. Outcome
• Service Value
• Utility and Warranty
• Value creation through Services
• Economic Value of a Service
• Marketing Mindset
Introduction to Service Strategy:
• Deciding on Strategy
• Outperforming competitors
• 4 Ps of Service Strategy ( Perspective, Position, Plan, Pattern)
• Service Strategy – Purpose and Objectives
• Service Strategy – Scope
• Service Strategy – Value to business
Key concepts:
1. Service Portfolio
2. Business case
3. Business Impact Analysis (BIA)
4. Risk Management
5. Kano Model
ITIL Service Strategy processes:
What is a process
Roles and Responsibilities
Processes:
1. Strategy Management for IT Services
2. Business Relationship Management
3. Demand Management
4. Service Portfolio Management
5. Financial Management for IT Services
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: ITIL Service Strategy Overview PowerPoint (PPTX) Presentation, ivananissen
OVERVIEW
(PPTX)
(PDF)
ITIL Change Management Service Management ITSM Workflow Incident Management Problem Management Configuration Management M&A (Mergers & Acquisitions) Business Transformation Change Readiness Stakeholder Management ISO 20000
