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BENEFITS OF DOCUMENT
  1. Easier implementation of Problem Management process in your Organisation
  2. ISO 20000 and ITIL v3 compliant
  3. Templates and Samples for key concepts included

DOCUMENT DESCRIPTION

This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

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Source: ITIL Problem Management Workflow - Process Guide Word document

 

ITIL Problem Management Workflow - Process Guide

Sold by Ivana Nissen (this author has 16 documents)

$50.00

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This business document is categorized under the function(s): Information Technology   ITIL  

It applies to All Industries.

File Type: Word (docx)

File Size: 349.2 KB

Number of Pages: 50

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Initial upload date (first version): Dec 8, 2017
Most recent version published: Feb 14, 2018

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