Want FREE Templates on Organization, Change, & Culture? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

Implementing Service Level Management (SLM) - PPT   31-slide PPT PowerPoint presentation (PPTX)
$25.00

Implementing Service Level Management (SLM) - PPT (31-slide PPT PowerPoint presentation (PPTX)) Preview Image Implementing Service Level Management (SLM) - PPT (31-slide PPT PowerPoint presentation (PPTX)) Preview Image Implementing Service Level Management (SLM) - PPT (31-slide PPT PowerPoint presentation (PPTX)) Preview Image Implementing Service Level Management (SLM) - PPT (31-slide PPT PowerPoint presentation (PPTX)) Preview Image Implementing Service Level Management (SLM) - PPT (31-slide PPT PowerPoint presentation (PPTX)) Preview Image Implementing Service Level Management (SLM) - PPT (31-slide PPT PowerPoint presentation (PPTX)) Preview Image Implementing Service Level Management (SLM) - PPT (31-slide PPT PowerPoint presentation (PPTX)) Preview Image Implementing Service Level Management (SLM) - PPT (31-slide PPT PowerPoint presentation (PPTX)) Preview Image Implementing Service Level Management (SLM) - PPT (31-slide PPT PowerPoint presentation (PPTX)) Preview Image Log in to unlock full preview.
Arrow   Unlock all 12 preview images:   Login Register

Implementing Service Level Management (SLM) - PPT (PowerPoint PPTX)

File Type: 31-slide PPT PowerPoint presentation (PPTX)
Secondary File: PDF (PDF)

$25.00

Add to Cart
  


BUY WITH CONFIDENCE

Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Fully editable & customizable PPTX document.
Supplemental PDF document also included.
Trusted by over 10,000+ organizations.

BENEFITS OF DOCUMENT

  1. Easier implementation of Service Level Management in your Organisation
  2. ISO 20000 and ITIL v3 compliant
  3. Awareness and Implementation Workshop for SLM process

DESCRIPTION

This product (Implementing Service Level Management [SLM] - PPT) is a 31-slide PPT PowerPoint presentation (PPTX) with a supplemental PDF document, which you can download immediately upon purchase.

This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.

Document contains sample implementation guide with steps:
1. Appoint Service Level Manager
2. Assemble Project Team
3. Create Service Catalog (Service Brochure)
4. Develop Operational Level Agreement
5. Develop Underpinning Contracts
6. Develop Service Level Agreement
7. Develop Reporting
8. Develop SLM process for review, audit and modify

Document contains suggested content for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) .

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Service Management PowerPoint Slides: Implementing Service Level Management (SLM) - PPT PowerPoint (PPTX) Presentation, Ivana Nissen


$25.00

Add to Cart
  

OVERVIEW

File Type: PowerPoint pptx (PPTX)
Secondary File: PDF pdf (PDF)
File Size: 435.9 KB
Number of Slides: 31 (includes cover and all slides)


ABOUT THE AUTHOR

Author: Ivana Nissen
Additional documents from author: 26

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials




Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Service Management ITIL ITSM Change Management Information Technology Configuration Management ISO 20000 Cyber Security Business Transformation Incident Management Problem Management Access Management Digital Transformation Customer Experience Mobile Strategy

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.