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Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your frontline staff with the skills to create a quality experience for your customers, you differentiate your organization from the competition, enhance customer satisfaction and your organization's image.
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Source: Delivering Service Excellence PowerPoint document
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Delivering Service Excellence
It applies to All Industries.
File Size: 4.3 MB
Number of Slides: 116
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Initial upload date (first version): Feb 23, 2013
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