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DESCRIPTION
This document is a collection of best practices in delivering world-class customer care. The document is organized across the four performance dimensions: cost, revenue, customer satisfaction infrastructure, and frontline performance. It includes example performance of top performers , as well as supporting industry case examples.
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Source: Best Practices in Customer Service, Customer Care PowerPoint Slides: Guide to Delivering Best-in-Class Customer Care PowerPoint (PPT) Presentation, P-Square Partners
OVERVIEW
P-Square Partners is a team of professionals with experience working for tier-1 management consulting firms and leading investment banks.
We have served major companies around the globe and helped their leaders make strategic decisions.
Our goal is to design and develop high quality documents to share the best practice from world leading companies.
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Customer Service PowerPoint Diagrams Compilation Customer Experience Customer Decision Journey Information Technology Consulting Frameworks Operational Excellence Business Process Management Continuous Improvement KPI Customer Care Contact Center Pricing Strategy Market Research Kaizen Process Improvement Lean Management/Enterprise Digital Transformation Account Management Sales IT Governance Business Framework PowerPoint Diagrams Mobile Strategy Cyber Security Business Transformation Human Resources
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