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BENEFITS OF DOCUMENT
DESCRIPTION
ITIL 4 Foundation PPT + ITIL 4 Foundation Poster ( printable in A1, A2, A3 format)
200 pages PPT + 75+ Exam preparation Questions
Couseware is accredited according to the actual official Syllabus and contains:
• The key concepts and value of IT service management to IT service providers and their customers
• Service Value System
• 4 Dimensions of Service Management
• ITIL Guiding Principles
• How the ITIL guiding principles can help organizations adopt and adapt service management
• The activities of the service value chain, and how they interconnect
• The purpose and key terms of 18 ITIL practices and the 7 essential practices
• How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization's size, structure or industry
• How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams
• Everything needed to pass the official ITIL 4 Foundation exam
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Source: Best Practices in ITIL PowerPoint Slides: ITIL 4 Foundation - PPT + ITIL 4 Poster (New) PowerPoint (PPTX) Presentation, ivananissen
OVERVIEW
ITIL ITSM Service Management Incident Management Digital Transformation Business Resilience Change Management Human Resources Workflow Information Technology Problem Management Configuration Management Customer Experience Mobile Strategy Cyber Security Business Transformation Internet of Things Supply Chain Analysis Supply Chain Resilience ISO 20000
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