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THIS IS A DOCUMENT BUNDLE.

A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. See full details below.


BENEFITS OF BUNDLE

  1. Equip customer service professionals with effective techniques and skills to provide excellent service.
  2. Learn how to manage and handle customer interactions and relationships.
  3. Acquire the skill to apply the five steps of service recovery.

BUNDLE DESCRIPTION

This bundle is useful for training management and staff on the essentials of service excellence and equip them with the techniques and tools for handling different types of customers to enhance customer service experience.

This training package includes:

1. Customer Service Basics
2. Customer Service Essentials
3. Delivering Service Excellence
4. Service Recovery


THERE ARE 4 DOCUMENTS ARE IN THIS BUNDLE:


This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are new... [read more]

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Individual Price: $49.00

Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to... [read more]

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Individual Price: $59.00

Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your... [read more]

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Individual Price: $69.00

When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers tend to avoid the issue, hiding from the damage, minimizing cost and... [read more]

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Individual Price: $59.00

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right.

 
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Service Excellence Training Package

Sold by Operational Excellence Consulting (this author has 149 documents)

$236.00 (28% discount)
$169.00

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Purchase includes lifetime product updates. After your purchase, you will receive an email to download the documents in this bundle.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Feb 15, 2016

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