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BENEFITS OF DOCUMENT

  1. ITIL 4 Foundation learning material
  2. Overview of ITIL 4 Key concepts
  3. Visual aid to ITIL 4 Awareness campaign

DOCUMENT DESCRIPTION

ITIL 4 Poster - 2019, ITIL 4 - Service Value System Poster - printable in A1, A2, A3

( Note: This poster is also available as part od "ITIL 4 Foundation - PPT + ITIL 4 Poster" as well as "ITIL 4 - Bundle of 5 Posters")

Poster gives complete overview of ITIL 4 KEY CONCEPTS:
* 4 Dimensions of Service Management
* Service Value System (SVS)
* Opportunity / Demand ( Input/ trigger to SVS)
* Products and Services ( Outputs from SVS)
* Value ( Outcome)
* Guiding principles
* Governance
* Service Value Chain
* Practices
* Continual Improvement
.

Service management is evolving, and so is ITIL... Current version is ITIL 4, first book published in 02/2019.

ITIL 4 (2019) is designed to ensure the system for the effective governance and management of IT-enabled services. It is re-shaping established ITSM practices in the wider context of customer experience, value streams, and digital transformation as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Poster describes 2 Key elements of ITIL 4:
A) Four dimensions of Service Management: To ensure a holistic approach to service management, ITIL 4 outlines four dimensions of service management, from which each component of the SVS should be considered. The four dimensions are:

i. Organizations and people
ii. Information and technology
iii. Partners and suppliers
iv. Value streams and processes

B) Service Value System (SVS): The ITIL SVS describes how all the components and activities of the organization work together as a system to enable value creation. Each organization's SVS has interfaces with other organizations, forming an ecosystem that can in turn facilitate value for those organizations, their customers and other stakeholders.

Furthermore, poster gives definitions and describes key point about all elements of Service Value System:
* Opportunity / Demand ( Input/ trigger to SVS)
* Products and Services ( Outputs from SVS)
* Value ( Outcome)
* Guiding principles
* Governance
* Service Value Chain
* Practices
* Continual Improvement

Poster lists all ITIL 34 Practices.

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Source: ITIL 4 Poster: ITIL 4 Key Concepts (2019) - New PDF document

This document is available as part of the following discount bundle(s):

ITIL 4 - Bundle of 5 Posters (printable in A1,A2,A3) Bundle
ITIL Bundle - 3 Posters Bundle
 
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This business document is categorized under the function(s):

It applies to ITIL / ITSM

File Type: PDF (pdf)

File Size: 850.6 KB

Number of Pages: 2

Toolkit(s): ITIL

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Jun 18, 2019
Most recent version published: Feb 24, 2020

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