BUY WITH CONFIDENCE
DESCRIPTION
Over time, we are seeing the growing importance of Customer Experience. As it becomes more and more difficult to separate the experience of buying and using the product, we are seeing many cases where customers prioritize the buying experience to the performance of the product itself.
To truly prioritize and deliver excellence in Customer Experience, our organization needs to adopt a Design-driven Culture. In this presentation, we discuss the 4 core elements to a Design-driven Culture:
1. True Customer Understanding
2. Empathy in Organization
3. Streamlined Design Process
4. Acting Quickly
Additional topics discussed include Competitive Advantage, Customer Decision Journey, Braided Design Model, Four Wall Approach, Minimum Viable Product, and others.
This deck also includes templates for your own business presentation.
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Source: Best Practices in Customer Experience, Corporate Culture, Service Design, Customer Decision Journey PowerPoint Slides: Design-driven Culture PowerPoint (PPT) Presentation, PPTLab
OVERVIEW
Customer Experience Social Media Strategy Customer Decision Journey Digital Transformation Team Management Corporate Culture Innovation Management Service Design Mobile Strategy Business Transformation Customer Satisfaction Customer Service Customer Care Robotic Process Automation Big Data Creativity Customer-centric Organization Ideation Agile Project Management Business Model Design Business Model Innovation Leadership Purpose Cyber Security
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