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This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram and Power point presentation of the process)
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
THERE ARE 2 PRODUCTS ARE IN THIS BUNDLE:
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Problem Management Process is a part of Service Operation.
This PowerPoint presentation contains detailed description of the Problem Management Process, including process... [read more]
Individual Price: $25.00
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This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]
Individual Price: $45.00
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OVERVIEW This is a discounted bundle of 2 documents.
ABOUT THE AUTHOR
Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]
Ask the Author a Question
ITIL Service Management ITSM ISO 20000 Change Management Incident Management Workflow Problem Management Information Technology Access Management Configuration Management Agile
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