Organizational Excellence Framework - Performance Measurement (PowerPoint PPTX)

This is an introductory workshop on continuous improvement and performance measurement. It focuses on defining and implementing good continuous improvement and performance measurement practices that are covered in the Organizational Excellence Framework (copyright 2010 Dawn Ringrose) publication that integrates global excellence models and provides implementation guidelines for the practitioner. These practices have been validated by over 20 years of research.

The continuous improvement and performance measurement practices include:Evaluating and improving the approach to key management areas; Measuring performance across key management areas (governance, leadership, planning, customers, employees, work processes, suppliers and partners, resource management); Measuring the performance of the organization (overall organization performance, organizational relevance to the marketplace, organizational capability to manage change, meeting stakeholder objectives, community perception of organization as model of excellence or employer of choice, quality of products or services, performance accomplishments and program outcomes, customer satisfaction, customer loyalty, customer confidence, employee satisfaction, employee morale, financial performance).

Each practice includes a definition, implementation guidelines and practical examples and may include applicable research findings. The workshop is formatted so that participants learn about best management practices related to the topic and have an opportunity to self-assess against the practices and develop an improvement plan to address gaps.

This workshop is part of a consulting toolkit that includes: the Organizational Excellence Framework publication, scenario games, automated assessments, holistic workshops for micro to large size organizations and modular workshops for each key management area (governance, leadership, planning, customers, employees, work processes, suppliers and partners, resource management, continuous improvement & performance measurement).